# Birthday, name-day and holiday greetings

> How Narciso sends greetings to clients by itself: birthday (every day at 08:00), name day and general holidays (at 08:05), with the personal 15% discount code valid for 30 days; who receives them, the texts, the conditions and why they sometimes do not go out.

Last updated: 23 October 2026. Source: https://narciso.io/en/docs/compleanni-e-onomastici/

Narciso can send **automatic greetings** to clients, with a **personal discount code** for the birthday and the name day. There are two switches, both **off by default** and reserved for the Titolare (owner) ([Comunicazioni settings](https://narciso.io/en/docs/impostazioni-comunicazioni/)):

| Switch | What it sends | Time | Discount |
|---|---|---|---|
| **Gestione compleanni** | Birthday greetings | Every day at **08:00** | **15%**, valid 30 days |
| **Gestione festività** | Greetings for the **name day** and for **general holidays** | Every day at **08:05** | Name day: **15%**, valid 30 days. Holidays: none |

The times are Italian time. The two jobs are **independent** of each other and of the assistant's other switches.

## Birthday

Every morning Narciso looks for the clients **whose birthday is today** (day and month of the date of birth on the record) and for each one:

1. creates a **personal promotion**, visible only to that client: «Buon Compleanno Nome» (Happy Birthday Name), a percentage discount of **15%**, **a single use**, valid **30 days** from today;
2. sends them the greetings with the code:

> 🎂 Tanti auguri, Nome! Da parte di Salone: un regalo per te, uno sconto del 15% con il codice CODICE, valido per i prossimi 30 giorni.

(Happy birthday, Name! From Salon: a gift for you, a 15% discount with the code CODE, valid for the next 30 days.)

- The **date of birth** is needed on the record ([Clients](https://narciso.io/en/docs/clienti/)). Whoever was born on 29 February receives the greetings only in leap years.
- It is sent **once a year** per client: if the job runs twice it does not double up.
- Consent to commercial communications is **not needed**.
- The promotion is created at the **first location** linked to the client (or the salon's first) and appears in [Promotions](https://narciso.io/en/docs/promozioni/) with «Creato da» (Created by) **Automazione compleanno** (Birthday automation). Like any promotion it can be turned off, extended or deleted.

## Name day

Every morning Narciso looks at which **names** are celebrated today in the calendar of saints and looks for the clients **whose name matches**. For a compound name («Anna Maria») each word counts, but the client receives **only one** name-day greeting per year. The message is:

> ✝️ Buon onomastico, Nome! Da parte di Salone: un regalo per te, uno sconto del 15% con il codice CODICE, valido per i prossimi 30 giorni.

(Happy name day, Name! From Salon: a gift for you, a 15% discount with the code CODE, valid for the next 30 days.)

- The code, as for the birthday, is personal, **single-use**, valid 30 days; it appears in [Promotions](https://narciso.io/en/docs/promozioni/) with «Creato da» **Automazione onomastico** (Name-day automation).
- Consent to commercial communications is **not needed**.
- Each name has **a single date** in the year: you do not choose the saint.

## General holidays

With **Gestione festività** turned on, **holiday greetings** also go out, as a message only, **with no discount**:

| Holidays with greetings | |
|---|---|
| New Year's Day, Epiphany, Fat Thursday (Giovedì grasso), Shrove Tuesday (Martedì grasso), Valentine's Day | To all clients |
| Easter, Easter Monday, Ferragosto (15 August), Halloween, Black Friday, Cyber Monday | To all clients |
| Immaculate Conception, Christmas Eve, Christmas, St Stephen's Day, New Year's Eve (San Silvestro) | To all clients |
| Women's Day | Only to **female** clients |
| International Men's Day | Only to **male** clients |

The text is for example «🎄 Buon Natale, Nome! Da parte di Salone.» (Merry Christmas, Name! From Salon.)

- They go out **only to clients who have given consent to commercial communications**.
- For holidays reserved for one sex, the **gender** must be filled in on the record: without it, they do not go out.
- Each client receives the greetings for each holiday **once a year**.
- National holidays such as Republic Day, Labour Day, Liberation Day, All Saints' Day and St Francis's Day have **no** greetings.

The detail of the codes and promotions is also in [Promotional code rules](https://narciso.io/en/docs/regole-codici-promozionali/).

## On which channel they arrive

On the one **where the client wrote most recently**; if they have never written, on WhatsApp Personale with their number (if the salon has linked a phone) and finally by email. The rules are in [Automatic messages to clients](https://narciso.io/en/docs/notifiche-ai-clienti/). If the client has no reachable channel, the message **does not go out**, but the code has already been created.

## What they do NOT do

- **They do not recover the past**: if you turn the switch on after 08:00, that day's birthdays and name days do not go out; the next day it starts again.
- **There is no exclusion for a single client**: to stop everyone, turn off the switch; for a single client, only the birthday (by removing the date of birth) and the holidays (by removing commercial consent) can be avoided from the record; the name day cannot.
- The texts, discounts or validity days **cannot be customised**.

## What to do if

| Situation | What happens | What to do |
|---|---|---|
| The birthday greetings did not go out | Date of birth missing; switch off or turned on after 08:00; already sent this year; client deleted; no reachable channel | Fill in the date of birth ([Clients](https://narciso.io/en/docs/clienti/)); check the switch |
| The name day arrives on the «wrong» day | The name appears in the calendar on only one day | You cannot choose the saint; if you do not want it, turn off Gestione festività |
| The greetings for a holiday did not go out | The client has no commercial consent; for Women's Day or Men's Day the gender is missing; the holiday is not among those with greetings | Check the client's record |
| The discount code does not work at the cash desk | Client not selected in the sale; code already used; expired (30 days); promotion deactivated | Select the right client and check the promotion ([Promotional code rules](https://narciso.io/en/docs/regole-codici-promozionali/)) |
| The client has the code but not the message | The message went out on a channel they no longer use | Look at the client's chat |

## Related entries

- [Bots and automations](https://narciso.io/en/docs/bot-e-automazioni/)
- [Promotional code rules](https://narciso.io/en/docs/regole-codici-promozionali/)
- [Automatic messages to clients](https://narciso.io/en/docs/notifiche-ai-clienti/)
- [Privacy and consents in the automations](https://narciso.io/en/docs/privacy-e-consensi/)