# Infopoint

> The questions the chat assistant answers by itself (about the business, the price list, the staff and the client's own data such as loyalty points), how a card is created in chat and what it never does.

Last updated: 23 October 2026. Source: https://narciso.io/en/docs/infopoint/

With **Infopoint** on (it is on by default) the assistant ([The chat assistant](https://narciso.io/en/docs/bot-in-chat/)) answers clients' questions about the salon and about themselves, **without changing anything**, except creating a loyalty card when the client asks for it. If Infopoint is off, these questions stay with the staff.

## Questions it answers, even for someone who is not yet a client

| Topic | What it can say |
|---|---|
| **The business** | Name, location or locations with address, phone and email, **opening hours** and holidays, website, Instagram, Facebook, Google page with the reviews |
| **Price list** | Services with **price and duration**, products for sale and availability, **current promotions** (only if valid today), rewards of the loyalty card |
| **The staff** | Who works, what they do, which services they are qualified for and **when they are on duty** on a given day and time |

Some rules:

- The data is always **that of the program**: prices, durations, hours and promotions are identical to how the salon has them. If a piece of data is missing, the assistant says so and gives the **salon's phone number**.
- If the salon has **several locations** and it is not clear which one the client means, it asks before giving hours or contact details.
- It says who the **owner** is only if it is written in the program.
- It does not explain **why** an operator is absent.
- When the client is undecided about what to choose, the assistant moves on to advice on services ([Prenotazione intelligente](https://narciso.io/en/docs/prenotazione-intelligente/)).

## Client questions about themselves

To answer about **their data** the assistant has to know who they are: if the contact is not yet linked to a record, recognition starts ([How the assistant recognises or registers a client](https://narciso.io/en/docs/riconoscimento-del-cliente/)). Then it can say:

- the **points** and the balance, how they were earned or spent, how many are missing for a reward, how their card works ([Loyalty points](https://narciso.io/en/docs/punti-fedelta/), [Loyalty rewards](https://narciso.io/en/docs/premi-fedelta/));
- whether they have given **consent to data processing** and when, whether they have accepted commercial communications and photo analysis;
- **when they last came** and which service they had;
- their **upcoming appointments**.

It always gives the exact number. If a piece of data is missing («non risulta» (not found) a consent, no card) it says so simply.

### The loyalty card created in chat

If the client does not have the card and asks for it (or accepts when the assistant offers it):

- it **creates** it straight away, **free**, with **0 points**; the **number** is assigned by the program, not by the assistant;
- an **explicit yes** from the client in their last message is needed: a «maybe» or an old «yes» is not enough;
- if they already have the card, it tells them its number and balance.

**Rewards are redeemed at the salon**, with the staff ([Loyalty rewards](https://narciso.io/en/docs/premi-fedelta/)): the assistant cannot redeem them or promise that a reward is available.

## What it does not do

- It does not **change points, consents or appointments** (for appointments there is Prenotazione intelligente).
- It does not give **data of other clients**.
- It does not know **rules on notice, penalties and deposits**: if they are not in the program it does not make them up.
- It does not take appointments: if the client wants to book it moves to [Prenotazione intelligente](https://narciso.io/en/docs/prenotazione-intelligente/), if it is on.

## What to do if

| Situation | What happens | What to do |
|---|---|---|
| The assistant does not answer about opening hours | Infopoint off, location hours not entered, contact blocked | Check the switch ([Comunicazioni settings](https://narciso.io/en/docs/impostazioni-comunicazioni/)) and the location's opening hours |
| It gives a wrong price | It reads the price from the price list | Correct the service in the [price list](https://narciso.io/docs/servizi\/) |
| It cannot say who the owner is | It is not recorded in the program | No action: it gives them the salon's phone number |

## Related entries

- [Bots and automations](https://narciso.io/en/docs/bot-e-automazioni/)
- [The chat assistant](https://narciso.io/en/docs/bot-in-chat/)
- [Prenotazione intelligente](https://narciso.io/en/docs/prenotazione-intelligente/)