# Paying suppliers

> How to record an order to a supplier in the Paga mode of the Cassa: instant or deferred payment, accepted methods, custom items and payment receipt.

Last updated: 22 October 2026. Source: https://narciso.io/en/docs/pagare-fornitori/

The **Paga** (Pay) mode of the [Cash desk](https://narciso.io/en/docs/cassa/) is used to record a **purchase order** to a supplier, with the intended payment method, and to show a payment receipt.

> **Warning.** In Paga the Cassa **does not transfer money**. It records the order. The bank transfer, the card payment or the PayPal payment must be made outside the program, to the payment details shown on the receipt.

**Recording the order is reserved to Titolare (owner) and Responsabile (manager).** An Operatore (operator) who presses **Paga** receives in red «Errore durante la registrazione del pagamento: Operazione riservata a Titolare o Responsabile.» (Error while recording the payment: Operation reserved to Titolare or Responsabile.) and nothing is recorded.

## Paying now (Istantaneo)

1. Switch to **Paga** with the arrows of the mode selector.
2. Choose the **sales contact** (referente commerciale) in the left-hand column (the first one is already selected). The company and payment details appear on the receipt.
3. From the middle column add the products to order. You see the products linked to that supplier. In Paga too, the quantity of a product on the receipt cannot exceed the stock in the Magazzino (see [Cash desk](https://narciso.io/en/docs/cassa/)).
4. With the method selector choose **BONIFICO / SEPA** (Bank transfer / SEPA), **PAYPAL**, **POS / CARTA** (POS / Card) or **CONTANTI** (Cash) (the list may contain only some of them, see below). The POS / CARTA method is only the channel noted on the order: as with bank transfer and PayPal, the payment is made outside the program.
5. If the method involves an account or a network, choose it in the selector next to it: it must not be struck through (that is, it must show as connected).
6. Click **Paga**.
7. The green message «Pagamento di €X registrato con successo via NOME_CANALE!» (Payment of €X recorded successfully via CHANNEL_NAME!) appears and the **payment receipt** (ricevuta) opens. The receipt (scontrino) is emptied and the discount code is cleared.

### Methods allowed according to the sales contact

The methods offered depend on the «metodo di accredito» (payment method) noted in the contact's record (or, if missing, in the company's), see [Suppliers](https://narciso.io/en/docs/fornitori/).

| Contact's payment method | Methods offered in the Cassa |
|---|---|
| Bank transfer, SEPA or Revolut | Only **BONIFICO / SEPA** |
| PayPal | Only **PAYPAL** |
| None or not specified | All four: BONIFICO / SEPA, PAYPAL, POS / CARTA, CONTANTI |

When you change contact, the selector goes back to the first available method.

### The second selector

| Method | What you choose |
|---|---|
| BONIFICO / SEPA | The company account: Qonto, Wise Business, Revolut Business, Fabrick PSD2 |
| PAYPAL | (fixed name) PayPal Business |
| POS / CARTA | The POS network: SumUp, myPOS, Axerve, Nexi, Satispay |
| CONTANTI | No selector |

The name of the account or network appears **struck through and faded** if it does not show as connected in the Collegamenti (Connections) (see [Cash desk links](https://narciso.io/en/docs/collegamenti-della-cassa/)): in that case you cannot use it to pay.

### Checks before payment

| Situation | Red message |
|---|---|
| No sales contact selected | «Seleziona un referente commerciale prima di procedere con il pagamento!» (Select a sales contact before proceeding with the payment!) |
| The contact no longer exists | «Il referente selezionato non è più disponibile. Selezionalo di nuovo prima di pagare.» (The selected contact is no longer available. Select it again before paying.) |
| BONIFICO / SEPA with an account that is not connected | «Il conto aziendale NOME non risulta collegato nei Collegamenti. Clicca sull'icona a catena in alto per configurarlo.» (The company account NAME does not appear to be connected in the Collegamenti. Click the chain icon at the top to set it up.) |
| PAYPAL not connected | «L'account PayPal Business non risulta collegato nei Collegamenti.» (The PayPal Business account does not appear to be connected in the Collegamenti.) |
| POS / CARTA with a network that is not connected | «Il terminale POS NOME non risulta collegato nei Collegamenti.» (The POS terminal NAME does not appear to be connected in the Collegamenti.) |
| A product without a purchase price or without a VAT rate | «Il prodotto "NOME" non ha prezzo di acquisto o aliquota IVA: completali nella scheda prodotto prima di ordinarlo.» (The product "NAME" has no purchase price or VAT rate: complete them in the product record before ordering it.) (the order does not go through) |
| Recording failed | «Errore durante la registrazione del pagamento: MOTIVO» (Error while recording the payment: REASON) |

With CONTANTI there are no checks on the connections. If saving the order fails, the payment receipt does not open and the receipt (scontrino) stays as it was, so you can correct it and try again.

## Ordering and paying later (Posticipato)

Above the two rows of controls a band appears with two choices, **Istantaneo** (Instant) (dark) and **Posticipato** (Deferred) (amber), **only if the supplier has stated a maximum number of days of deferral**. Posticipato lets you order now and pay later:

- on the right a selector appears offering **15, 30, 45 or 60 days**, up to the maximum accepted by the supplier;
- the button turns amber and is called **Registra Ordine** (Record Order);
- the connection of the account or network is not checked, because no money moves now;
- on click the order is recorded as «in attesa di pagamento» (awaiting payment) with the due date calculated from today, and «Ordine registrato — scadenza il GG/MM/AAAA (Ngg)» (Order recorded — due on DD/MM/YYYY (N days)) appears. **No payment receipt opens.** The receipt (scontrino) is emptied.

If recording fails, «Errore durante la registrazione dell'ordine posticipato: MOTIVO» (Error while recording the deferred order: REASON) appears and the order does not exist.

If the supplier has not stated any days of deferral (or has stated fewer than 15) the band does not appear and you can only pay immediately. When you change contact, the Posticipato choice is removed. The deferred order appears in the Scadenzario (Payment schedule) (see [Payment schedule](https://narciso.io/en/docs/scadenzario/)).

## Custom item

The **plus** button («Aggiungi prodotto o servizio personalizzato» (Add custom product or service)) opens, in place of the list, the **Aggiungi Voce Personalizzata** (Add Custom Item) form, for ordering something that is not in the catalogue (for example the rent of the premises or a utility bill).

| Field | Description |
|---|---|
| Cosa vuoi aggiungere? (What do you want to add?) | **Prodotto** (Product) or **Servizio** (Service) |
| A chi è destinato? (Who is it for?) | **Interno** (Internal), **Rivendita** (Resale), **Entrambi** (Both) |
| Nome Prodotto \* / Nome Servizio \* (Product Name / Service Name) | Compulsory. Hint in the field: «es. Olio Extra Idratante» (e.g. Extra Moisturising Oil) (product) or «es. Affitto locale, Bolletta gas» (e.g. Premises rent, Gas bill) (service) |
| Quantità \* (Quantity) | Whole number, from 1 |
| Prezzi (Prices) | With «Interno» there is only **Costo (€) \*** (Cost); otherwise **P. Acquisto (€)** (Purchase Price) and **P. Vendita (€) \*** (Sale Price) |
| Aliquota IVA (%) (VAT rate) | Menu with 22%, 10%, 4%, 0%. Default 22% |
| Salva in magazzino (Save in stock) | Checkbox. On by default for a product, off for a service. It does not appear for an internal-use service. The circle with the «i» explains: «Mettendo la spunta a questa casella, questo prodotto resterà a catalogo e lo ritroverai nelle prossime ricerche (consigliato per voci che si ripetono, es. abbonamenti o affitto mensile). Altrimenti verrà usato solamente per questo movimento.» (If you tick this box, this product will stay in the catalogue and you will find it in future searches (recommended for recurring items, e.g. subscriptions or monthly rent). Otherwise it will be used only for this movement.) |

The buttons are **Annulla** (Cancel) (closes the form without adding anything) and **Salva** (Save) (checks the fields, creates the item and adds it to the receipt).

| Red message | When |
|---|---|
| «Il nome del servizio è obbligatorio!» / «Il nome del prodotto è obbligatorio!» (The service name is compulsory! / The product name is compulsory!) | Empty name |
| «Inserisci un costo valido!» (Enter a valid cost!) | Internal destination with an empty or negative cost |
| «Inserisci un prezzo di vendita valido!» (Enter a valid sale price!) | Empty or negative sale price |
| «Inserisci una quantità valida!» (Enter a valid quantity!) | Quantity zero, negative or not a number |
| «Errore durante il salvataggio: MOTIVO» (Error while saving: REASON) | The item was not created |

The item is created as a product in the archive, with stock 0, safety stock 5 and unit «pezzi» (pieces), and is linked to the supplier of the chosen contact. If the «Salva in magazzino» box is off, the item stays hidden from the catalogue and the lists. On the receipt the price shown is the cost (Interno) or the sale price.

## What is recorded

A **supplier order** with: the lines ordered, the **quantity**, the **purchase price** and the **VAT rate** of the product (real values from the product record: if either is missing, the order does not go through), the payment method, the status (paid or awaiting), the due date if deferred and an automatic note («Ordine & Pagamento via Cassa…» (Order & Payment via Cassa…) or «Ordine posticipato via Cassa… dilazione Ngg…» (Deferred order via Cassa… deferral N days…)). The order also remembers the **contact** paid, not just the company.

> **Warning.** The product list and the receipt show the **sale price** of the products, while the order is recorded with the **purchase price** and the VAT of each product: the total of the saved order (the one you find in [Order history](https://narciso.io/en/docs/storico-ordini/) and in the accounts) can therefore differ from the total shown on the receipt (scontrino), in the confirmation message and on the payment receipt. The total of the saved order is the one that counts.

Each product ordered is marked «in arrivo» (incoming) in the Magazzino. The **stock does not change immediately**: it is updated when the order is received (see [Stock](https://narciso.io/en/docs/magazzino/)). The order can be found in [Order history](https://narciso.io/en/docs/storico-ordini/).

The discount code field also works in Paga and changes the total shown, but the recorded order does not take the discount into account.

## The payment receipt

After an instant payment the **Pagamento Registrato** (Payment Recorded) window opens with the reference «ORD-N», where N is the number of the order created.

- The beneficiary band shows the company (or the name), the payment method, the contact with their role, the IBAN with account holder and BIC/SWIFT or the PayPal or Revolut account, the «Canale Esecuzione» (Execution Channel) (the account or network used) and the date and time.
- **Voci e Articoli Inclusi** (Items and Articles Included): each line with name, quantity and amount.
- **Riepilogo** (Summary): Imponibile (Taxable amount), IVA (VAT) and **TOTALE PAGATO** (Total paid).
- **Stampa Ricevuta** (Print Receipt) opens the browser's print window.
- **Nuova Operazione** (New Operation) (or the **X** at the top right, or a click outside the window) closes the payment receipt.

The payment receipt cannot be reopened after closing.

## Common problems

| Problem | What to do |
|---|---|
| «Operazione riservata a Titolare o Responsabile.» | Paga is reserved to Titolare and Responsabile |
| The name of the account or POS is struck through | It is not connected: connect it in the Collegamenti (chain icon) or choose another method |
| Posticipato does not appear | The supplier has not stated the maximum days of deferral |
| The product has no purchase price | Complete the product record before ordering it |
| The product list is empty or too long | You see the products of the contact's supplier; if the company has none linked, the whole catalogue |

## Related entries

- [Cash desk](https://narciso.io/en/docs/cassa/)
- [Suppliers](https://narciso.io/en/docs/fornitori/)
- [Order history](https://narciso.io/en/docs/storico-ordini/)
- [Payment schedule](https://narciso.io/en/docs/scadenzario/)
- [Cash desk links](https://narciso.io/en/docs/collegamenti-della-cassa/)