# Chat shortcuts

> All the mouse and keyboard actions of the chat in two tables, with a pointer to the entry that explains them, and the list of what does not exist (double-click, Esc in menus, pasting files).

Last updated: 23 October 2026. Source: https://narciso.io/en/docs/scorciatoie-comunicazioni/

This page gathers in one place the **mouse** and **keyboard** actions of the large chat ([Comunicazioni](https://narciso.io/en/docs/comunicazioni/)). Each row points to the entry that explains the action in full.

## Mouse

| Where | Action | Result |
|---|---|---|
| Row of a conversation | **Click** | Opens the conversation ([The conversation list](https://narciso.io/en/docs/elenco-conversazioni/)) |
| Row of a conversation | **Shift + click** | Adds or removes the row from the multiple selection |
| Row of a conversation | **Right-click** | Conversation menu ([Muting, banning and deleting a conversation](https://narciso.io/en/docs/gestire-conversazioni/)) |
| Row of a conversation | **Drag onto a folder** | Moves it into the folder ([Folders](https://narciso.io/en/docs/cartelle/)) |
| Row of a conversation | **Drag onto another conversation** (outside folders) | Creates a folder with the two ([Folders](https://narciso.io/en/docs/cartelle/)) |
| Row of a conversation | **Drag onto the bin** | Opens the delete confirmation, for the Titolare only ([Muting, banning and deleting a conversation](https://narciso.io/en/docs/gestire-conversazioni/)) |
| Row inside a folder | **Drag onto the U-shaped arrow** | Removes it from the folder |
| Row of a folder | **Click** | Opens the folder |
| Row of a folder | **Shift + click**, then U-shaped arrow | Dissolves the folder |
| Row of a folder | **Drag onto another folder** | Merges the two folders |
| Icon of a folder | **Hover over it, then click the heart** | Adds or removes the folder from the favourites |
| Magnifying glass of the column | **Hover over it for about 0.3 seconds** | Opens the search in the list; on a touchscreen it does not open |
| Row of a conversation | **Drag a file** from the computer | Opens the conversation and prepares the file as an attachment |
| Bubble of a message | **Right-click** | Message menu: reactions, Rispondi (Reply), Copia (Copy), Modifica (Edit), Elimina (Delete) ([Reading messages](https://narciso.io/en/docs/leggere-messaggi/)) |
| Photo, video or document in a bubble | **Click** | Opens the viewer ([Attachment viewer](https://narciso.io/en/docs/allegati/)) |
| Voice note | **Click** on the round button / on the little bars | Plays or pauses / jumps to that point |
| Writing bar | **Drag one or more files** | Prepares them for sending ([Writing and sending a message](https://narciso.io/en/docs/scrivere-messaggi/)) |
| Writing bar of an email or PEC chat | **Hover over it for about 0.25 seconds** | Expands the email editor |
| Bar of prepared files | **Hover over the fades at the sides** | Scrolls the bar |
| Header of «Nuovo messaggio» (New message) | **Click on a row** of the suggestions | Highlights the channels to choose the recipient ([New message](https://narciso.io/en/docs/nuovo-messaggio/)) |
| Viewer, photo | **Scroll wheel** | Zoom from 100% to 300% |
| Viewer, enlarged photo | **Drag** | Moves the photo |
| Viewer, document | **Ctrl + scroll wheel** / **Alt + scroll wheel** | Zoom (50%–300%) / horizontal scrolling |
| Viewer | **Click on the dark background** | Closes it |
| Outside a menu | **Click** | Closes the menu (Impostazioni, right-click...) |

## Keyboard

| Where | Key | Result |
|---|---|---|
| Writing bar | **Invio** (Enter) | Sends the message, or saves the edit if one is being edited |
| Writing bar | **Maiusc + Invio** (Shift + Enter) | Does nothing: the message does not start a new line ([Writing and sending a message](https://narciso.io/en/docs/scrivere-messaggi/)) |
| Column of conversations, with at least two rows selected | **Ctrl + G** (on Mac **Cmd + G**) | Creates a folder with those conversations ([Folders](https://narciso.io/en/docs/cartelle/)) |
| Name of the new folder | **Invio** | Confirms the name, if it has been written |
| Recipients field (new message), when the field is empty | **Freccia sinistra / destra** (Left / right arrow), **Backspace**, **Canc** (Delete) | Highlights and removes the recipients ([New message](https://narciso.io/en/docs/nuovo-messaggio/)) |
| Viewer | **Freccia destra / sinistra** (Right / left arrow) | Next / previous attachment ([Attachment viewer](https://narciso.io/en/docs/allegati/)) |
| Viewer | **Esc** | Closes it |
| Client or supplier record | **Esc** | Closes it ([Linking a conversation to a client or a supplier](https://narciso.io/en/docs/collegare-a-un-cliente/)) |
| Question to the assistant | **Invio** | Sends the question ([Asking the AI about a document](https://narciso.io/en/docs/assistente-documenti/)) |
| Searches (list, inside the chat, «Collega questa chat» (Link this chat)) | Typing | The search starts about 0.3 seconds after the last key: Invio is not needed |

## What does not exist

- **Double-click.** On rows and bubbles it does nothing.
- **Esc in menus and confirmation windows.** The Impostazioni menu, the right-click menu, «Collega questa chat», the delete confirmation and the name of the new folder **do not close with Esc**: they close with the mouse (click outside or button). Esc only works in the viewer and in the client and supplier records.
- **Quick keys to change conversation** or to open and close the chat panel: there are none.
- **Pasting files or images** with Ctrl+V: in text fields only **text** is pasted. To attach, use the paperclip or dragging ([Writing and sending a message](https://narciso.io/en/docs/scrivere-messaggi/)).

## Related entries

- [The conversation list](https://narciso.io/en/docs/elenco-conversazioni/)
- [Folders](https://narciso.io/en/docs/cartelle/)
- [Writing and sending a message](https://narciso.io/en/docs/scrivere-messaggi/)
- [Attachment viewer](https://narciso.io/en/docs/allegati/)
- [Comunicazioni](https://narciso.io/en/docs/comunicazioni/)