# Session and logging out

> How the working session works after login, why a person may be taken back to the login page, and how to log out of Narciso.

Last updated: 23 October 2026. Source: https://narciso.io/en/docs/sessione-e-uscita/

The **session** is the period during which a person stays connected to Narciso after entering their nickname and password (and, when required, the SMS code). While the session is valid there is no need to log in again.

## Automatic renewal

While you work, Narciso renews the session by itself: you see nothing and lose nothing. If you close the browser and reopen it while the session is still valid, you are still logged in, without typing the password again.

- If you do not use Narciso for a long period, you have to log in again when you reopen it.
- Periodically Narciso asks you to log in again in full, with the SMS code (see [Phone verification by SMS](https://narciso.io/en/docs/verifica-del-telefono/)), even if you work every day.
- For **Operatori** the session lasts until the end of the current shift (see [End of shift](https://narciso.io/en/docs/fine-turno/)).
- Clearing the browser data loses the session.

## One session per person

Narciso keeps **only one session per person**.

- If you log in with the same nickname from a second computer, the first one is taken back to the login page at its next renewal.
- Two people must not share the same nickname: they would log each other out.
- If the Titolare changes a person's password or role, deactivates their access or deletes them, that person's session is closed and they have to log in again (or can no longer do so).

## When you are taken back to the login page

If the session ends while you are working, a single operation may show one of these messages:

| Message | Meaning |
|---|---|
| «Sessione scaduta. Credenziali modificate o logout effettuato.» (Session expired. Credentials changed or logout done.) | Another login or a change to the account has closed this session. Narciso first tries automatic renewal; if that fails, it takes you to the login |
| «Utente non trovato o eliminato.» (User not found or deleted.) | The account no longer exists |
| «Non hai più un turno in questa sede.» (You no longer have a shift at this location.) | (Operatore) the shift has been moved or cancelled |
| «Sede non disponibile. Contattare l'amministratore.» (Location not available. Contact the administrator.) | The location has been deactivated |
| «Barberia sospesa. Contattare l'amministratore per maggiori informazioni.» (Barbershop suspended. Contact the administrator for more information.) | The business is suspended: you are taken to the login. In that case contact support (see [Support](https://narciso.io/en/docs/assistenza/)) |
| «Origine della richiesta non ammessa.» (Request origin not allowed.) | The request does not come from Narciso: reload the page and work from the site's normal address |
| «Nessun token di autenticazione fornito» (No authentication token provided) or «Token non valido o scaduto» (Invalid or expired token) | Session lost: log in again |

A temporary network error does not log you out: the session is retried.

## How to log out

The **Esci** (Log out) button (arrow icon pointing to the exit, in amber) is in the side menu, at the bottom.

- With the menu **expanded** it is in the box with your name and role, next to the barcode reader icons and the settings. If you hold the mouse over it, «Esci: Salva e chiudi la tua sessione di lavoro» (Log out: Save and close your working session) appears.
- With the menu **collapsed** (icons only) it is at the bottom of the column, with the tooltip «Esci».

Pressing **Esci** closes the session instantly, without confirmation, and takes you to the login page. It deletes the session data from the browser and tells the server you have logged out: the session is shown as closed on every other connected computer too.

> **Warning.** **Esci does not save anything**: despite the tooltip «Salva e chiudi» (Save and close), it only closes. Save your work in progress before pressing **Esci**.

### Logging out from Designer

Even when the graphic editor is open in the **Designer** page, **Esci** does not ask for confirmation: it closes the session straight away. Designer saves by itself, but about 5 seconds after the last change: before logging out, wait for the «Salvato alle …» (Saved at …) message in the editor's top bar ([Designer](https://narciso.io/en/docs/designer/)).

## Shared computers

On a computer used by several people, always log out at the end of work and do not save the password in the browser. **Closing the tab alone does not log you out**: anyone opening the browser afterwards would find the session still active (see [Workstation security](https://narciso.io/en/docs/sicurezza-della-postazione/)).

## Related entries

- [Login page](https://narciso.io/en/docs/pagina-di-accesso/)
- [End of shift](https://narciso.io/en/docs/fine-turno/)
- [Login problems](https://narciso.io/en/docs/problemi-di-accesso/)
- [Workstation security](https://narciso.io/en/docs/sicurezza-della-postazione/)