All entries

• A
• B
• C
• D
• E
• F
• G
• H
• I
• L
• M
• N
• O
• P
• R
• S
• T
• U
• V
• W

A

• About this guideWhat this guide is, how it is organised, how up to date it is and who to write to in order to report a mistake.
• AccountingThe Contabilità page with its two tabs, Prima Nota and Scadenzario: how to open it, what it shows, who can do what, how it connects to Cassa, Magazzino and Segreteria and what it does not contain.
• Adding staff during registrationThe third step of registration: creating the accounts for the owner and team members, confirming the legal consents, completing and downloading the access register.
• After registrationThe first login after registration, what happens if the set-up is interrupted and what can be changed afterwards.
• AI creditsWhat artificial intelligence credits (tokens) are, how much the packages cost, how to see the balance, how to top up step by step and where the expense appears.
• Alerts and soundsHow Narciso alerts the user: pop-up messages, the dot for unread messages, the payment sound and the shop radio. No browser notifications.
• Appointment cardThe summary window that opens when you click an appointment in the calendar: client details, status, notes and the Annulla, Modifica and Checkout buttons.
• Asking the AI about a documentHow to ask questions about a document received in the chat (PDF, Word, PowerPoint, spreadsheet), what the assistant answers, how to check the sources and what the limits are.
• Attachment viewerHow to open photos, videos, PDFs, Office documents and spreadsheets received in the chat: zoom, print, download, moving between the conversation's attachments and what it means when a document is «being converted».
• AttendanceThe salon's attendance time sheet: how clock-in and clock-out are recorded with the code reader, which rules control clocking, how to read, search and export the entries, and who sees sick-leave absences.
• AuraStudioWhat AuraStudio is (Narciso's graphic editor, opened from the Designer entry), what it does and does not do, where each part is described and how access, location and paid features work.
• Automatic messages to clientsWhich messages Narciso sends to clients by itself (reminder one hour before, receipt, greetings, review requests, notices), on which channel it sends them, to whom, and which messages do not exist (no confirmation if the staff enter the appointment, no day-before reminder).

B

• Barcode readerHow the barcode reader works in the Cassa and in the Magazzino: modes, messages and what happens with an unknown code.
• Birthday, name-day and holiday greetingsHow Narciso sends greetings to clients by itself: birthday (every day at 08:00), name day and general holidays (at 08:05), with the personal 15% discount code valid for 30 days; who receives them, the texts, the conditions and why they sometimes do not go out.
• Bots and automationsEverything Narciso does by itself for the salon and for clients (chat assistant, haircut preview, reviews, greetings, reminders, receipts, night jobs), with the switches that turn it on and what does not exist.
• Business registrationHow the owner registers their salon on Narciso: invite code, the three steps of the guided set-up and the final screen.
• Business set-upThe first step of registration: VAT number with automatic filling of the data, logo, name, VAT regime, locations with address, contacts and social media.

C

• CalendarThe Appuntamenti page, the salon's calendar: week and day view, filter by team member, background shifts, how to open, move and reassign an appointment with the mouse.
• Cash bookThe chronological register of all the money coming in and going out: where the rows come from, the meaning of each column, search, the order record, disputing a payment and declaring sales to the Italian Revenue Agency.
• Cash deskThe page where you take payments from clients, record supplier orders and redeem loyalty point rewards: the three modes, the columns, the receipt and the controls.
• Cash desk linksThe chain window of the Cassa: Stripe, SumUp reader, POS networks, electronic receipt and cash register, Paga accounts and booking the video call with an operator.
• Chat shortcutsAll the mouse and keyboard actions of the chat in two tables, with a pointer to the entry that explains them, and the list of what does not exist (double-click, Esc in menus, pasting files).
• ClientsThe client register: the list with all its columns, how to add, edit and delete a record, the three-step form, the data checks and the error messages.
• Common problems with channelsThe most common situations when linking or using the channels (WhatsApp, Instagram, Facebook, Telegram, email, PEC), with the likely cause, what to do, and the entry that explains each case.
• Company palette and fontsThe second step of registration: the brand's colours and typefaces, taken from the logo and editable.
• ComunicazioniThe full-width view of all conversations with clients and suppliers: how to open it, what is on the screen, which conversations each role sees and what is shared with colleagues.
• Comunicazioni settingsThe Impostazioni menu of the chat: the seven switches of the AI assistant (what each one turns on, who can change them) and the channel filters of the conversation list.
• Connectable devicesNarciso Hub, barcode readers and printing: what can be connected to the management program, how it works and what the on-screen warnings mean.
• Connecting social accountsHow to connect Instagram, Facebook, TikTok and Pinterest from the Collegamenti button of the Piano editoriale, what each one needs, what happens right afterwards, how to reconnect and what happens to the posts when you disconnect.

D

• Data tablesHow to use Narciso's spreadsheet-style tables: toolbar, search, selection, sorting, columns, the Tool panel and export to Excel, CSV, JSON and PDF.
• Design agent (/design)How to ask for a graphic by typing «/design» in the Segreteria chat: the assistant's questions, what happens while it works, where the result ends up, AI credits, limits and how to stop it.
• DesignerWhat the Designer is, how to open it, who can use it, what happens when it opens (the side menu that hides, the start window) and what to do if the editor does not start.
• Designer projectsThe starting window (Nuovo progetto and Riprendi lavoro), all the available formats, automatic saving, the Salva menu and how to reopen a piece of work.
• Designer side panelsThe nine panels in the Designer's left-hand column (Tool, Livelli, Modelli, Immagini, Testo, Simboli, Citazioni, Sfondo, Meme): what they contain and how to use them.
• Device requirementsWhat you need to use Narciso: a computer or tablet with a screen of at least 13 inches in landscape, an up-to-date browser with cookies enabled, and a stable connection.
• Discount code in the Cash deskHow to apply a promotional code to the receipt, what the verification messages mean and what to do if the discount no longer matches the basket.
• Discount code usesHow the «Utilizzi» counter of the Promozioni table works: when it goes up, when it goes down, how it links to the maximum limit and where you can see which sales the discount belongs to.

E

• Editing and deleting an appointmentHow to change the client, services, time or specialist of an existing appointment, when the Save button is disabled and how to delete it permanently.
• Editorial planThe social post calendar and the day view: how to read them, what a post card shows, the performance flame, comments, the account card, sharing on other channels, publishing errors, publication info and deletion.
• EmailHow to link a mailbox to receive emails in Narciso's chat and reply from there: what you need, the steps, filling in the settings, the test, the error messages, the providers that cannot currently be linked (Gmail, Outlook, Yahoo) and what happens after linking.
• End of shiftHow Operatore login follows the shifts: entry 30 minutes before, a warning before the end, a logout screen with a countdown.
• ExportingHow to download a Designer job (Download locale as PNG) or send it to Social (Salva Post), what is drawn in the final image and how to check it before publishing.
• External servicesThe Narciso functions that rely on third-party services (Meta, TikTok, Pinterest, Google, Stripe, Agenzia delle Entrate and others) and what to do when one does not respond.

F

• Facebook (Messenger)How to link a Facebook page to receive and reply to Messenger messages inside Narciso: what you need, the steps, what is saved and what to do if the page is already linked elsewhere.
• File formats and sizesAccepted formats and maximum size of files for photos, documents, chat attachments, the Social library, Designer and Google profile photos.
• FoldersHow to group conversations into coloured folders shared with the staff: create, open, move, mark as favourite, dissolve, and what you cannot do.

G

• Getting startedThe steps to get going with Narciso, in the recommended order: invite code, registering the business, first login, salon data, cash desk and channels, first appointment and first payment, with a pointer to the entry that explains each step.
• GlossaryThe words of Narciso in alphabetical order, with a short explanation and a pointer to the entry of the guide where you can find the details.
• Google listingThe business's Google Business listing inside Narciso: how to connect it (question-by-question procedure and enabling by support), what you can see and edit (address, phone, website, opening hours and exceptions, photos), reviews with replies, the words people search with, and what to do when the data does not load.

H

• Haircut preview (the mirror)How the chat assistant prepares three haircut suggestions and a short video from a photo of the face: consent, photo check, timing, one video per season, daily limits, what the client receives and when the photo and video are deleted.
• How the assistant recognises or registers a clientThe steps the chat assistant follows to work out who is writing: automatic link on WhatsApp, search by first name and surname, verification code by SMS, or registration of a new client with the signing of the notice. Attempts, errors and what the staff see.
• How to check what the automations have doneThere is no «Automazioni» page: where to look to find out what the assistant wrote, which chats are waiting for a person, which appointments and clients it created, which discount codes were sent and what is not visible anywhere.

I

• Images with artificial intelligenceHow to create an image from a description in the Designer (CrazyLab, Genera and Impazzisci), how much it costs in credits, how to manage creations and what the errors mean.
• Importing clientsHow to create many client records at once from spreadsheets, PDFs, Word documents or photos: upload, reading, review with the original alongside, and insertion.
• Importing staffHow to create team member records from files already available (CVs, contracts, spreadsheets, photos): which data is read, what happens to the imported team members, and how this import differs from the client import.
• Incoming ordersHow to confirm the arrival of goods ordered from a supplier (even partly) and how to cancel the order of a single product from the Prodotti tab of Magazzino.
• Individual suppliersThe Persone Fisiche tab of Fornitori: the sales contacts of the companies and the people without a company. Columns, how to add one by hand or from documents, payment methods and limits.
• InfopointThe questions the chat assistant answers by itself (about the business, the price list, the staff and the client's own data such as loyalty points), how a card is created in chat and what it never does.
• InstagramHow to link a professional Instagram profile to receive direct messages and comments inside Narciso, without needing a Facebook page: requirements, steps and notes.
• Internet connectionNarciso always needs the network and has no offline mode: what happens when the connection drops and which addresses not to block on the shop's network.

L

• Legal pagesNarciso's legal documents (terms of service, privacy, cookies, DPA and others): where to read them, which are compulsory for the owner and for staff, and how acknowledgement is renewed.
• Linking a conversation to a client or a supplierHow a chat is linked to a client in the address book or to a supplier's contact person, automatically from the phone number or by hand, what changes in the list and how to view the record or unlink.
• Linking channelsHow to link WhatsApp, Instagram, Facebook, Telegram, email and PEC to Narciso: who can do it, the four ways to open the «Connetti i tuoi canali» window, the meaning of the cards and dots, and what happens after linking.
• Linking with login on the provider's siteThe steps common to Facebook, Instagram, WhatsApp Aziendale and TikTok: the provider's window, choosing the page or number, the time limit (10 minutes), the error messages and what to do.
• Locations map and active locationThe satellite map with all the business's locations: how to open it, how to read each location's card, how to change the location you work in, and how the Titolare switches a location on or off.
• Login pageWhat Narciso's login page looks like, how to log in with nickname and password, what the error messages and temporary blocks mean.
• Login problemsWhat to do when you cannot get into Narciso or you are logged out: password, blocks, white page, SMS that does not arrive, shift ended, unsupported screens.
• Loyalty pointsHow clients' loyalty points work: when they are earned and when they are taken away, where rewards are redeemed, and how to read the register of movements in the Utilizzi tab of Promozioni.
• Loyalty rewardsThe catalogue of rewards that clients obtain by spending loyalty points: the table, the two- or three-step form for creating a product reward or a discount voucher, activating and deactivating, and importing from documents.
• Loyalty rewards in the Cash deskHow to convert a client's points into a reward from the Fedeltà mode of the Cassa: columns, summary, procedure and errors.

M

• Marketing and promotionsWhat Narciso offers to promote the salon (offers, discount codes, loyalty points and rewards, automatic greetings, showcase website, social media) and what it does not do (no mass-message campaigns, no statistics on offers).
• Merging client recordsHow to combine into a single record the records of the same person registered more than once, for example from different channels: what you choose, what is merged automatically and what passes to the new record.
• Multiple locations and shared channelsHow a channel (page, profile, number, mailbox) is linked to one or more locations, how Narciso recognises the same account, what each location sees, and the particulars of WhatsApp Personale with several Hubs.
• Muting, banning and deleting a conversationThe right-click menu on a conversation (mute, client record, ban, delete), the delete confirmation, and the bar at the top of the open conversation with channels, assistant label and buttons.

N

• Narciso's automatic jobsThe tasks Narciso carries out by itself, with no screen and no messages to clients (tax deadlines at 05:00, Google listing update at 02:00, clean-up of bot conversations, renewal of links, update of WhatsApp contacts, closing of KlimaCard payments), with their times.
• New appointmentThe window for creating an appointment: the six panels (client, products and services, calendar, time, staff, workstation or home visit), the compulsory order, the checks and the messages.
• New messageHow to write to one or more contacts at once from the «Nuova chat» button: choosing recipients and channels, sending, and what happens afterwards.
• New postHow to prepare and schedule a post: the content library, creating a piece of content (single post, carousel, video), uploading videos and AI editing, and the scheduling screen with channels, format, caption, date and time.

O

• Opening NarcisoWhat happens every time you open Narciso: the initial checks, device recognition and the screens you may come across.
• Order historyThe read-only list of all purchases made from suppliers: orders, commissioned prints and credit top-ups. Columns, statuses, search, sorting and export.

P

• PasswordHow to recover a forgotten password with confirmation from WhatsApp, what to do if recovery does not start, and how the Titolare resets team members' credentials.
• Paying suppliersHow to record an order to a supplier in the Paga mode of the Cassa: instant or deferred payment, accepted methods, custom items and payment receipt.
• Payment scheduleThe list of what has to be paid by a certain date: unpaid supplier orders and the tax deadlines prepared by the program. Columns, search, how to mark a deadline as paid and which deadlines the program generates.
• Payments and POSWhat happens to a sale after payment is taken: total and VAT, stock, client, loyalty points, commercial document to the Agenzia delle Entrate and the differences between payment methods.
• PEC (certified email)How to link a PEC mailbox to receive and send certified mail from Narciso's chat: the differences from ordinary mail, the recognised providers, the test and the warnings.
• Phone verification by SMSConfirming the phone number with a 6-digit code sent by SMS, required after nickname and password: the three screens, the messages and what to do if there are problems.
• PinterestHow to connect Pinterest from Social media, how a Pin is published (a single image, title, description, board), duration and renewal of access, what you see of a Pin and how to delete it.
• Post publishingWhat happens at the set time for a scheduled post: the check every minute, how it is published on each social network, when it succeeds, when it fails (error messages and what to do) and why a post is not edited but redone.
• Prenotazione intelligenteHow the chat assistant books, moves and cancels clients' appointments, what must be in place in the program for it to do so, what happens when there is no slot (nearest day, similar service, waiting list) and how to check the result.
• Print formatsFlyers, posters and business cards in the Designer: sizes and bleed, Stampa autonoma, Ordina Produzione with the price list (excluding VAT) and where the order appears after payment.
• Privacy and consents in the automationsWhich client data the chat assistant, the haircut preview and the automatic messages use, which consents are needed and where they are recorded, how long data is kept and what the salon should know and tell its clients.
• ProductsThe Prodotti tab of the Magazzino: the 37 columns, how to create a product with the guided procedure, edit it (even many at once), link variants, remove it, and the rules on safety stock, expiry, use, VAT and margins.
• Program updatesNarciso updates itself on the server: there is nothing to install. What happens during an update and what to do if something behaves strangely afterwards.
• Promotional code rulesWhen a discount code is accepted in the Cassa and when it is not, how the discount is calculated, how a code is used up, what the automatic birthday and name-day codes are, holiday greetings, and what the states of a promotion are.
• PromotionsThe Promozioni page with the tab for offers and discount codes: the table, the three-step guided procedure for creating a promotion, how to edit it, switch it off and import it from a flyer.

R

• Reading messagesWhat an open conversation looks like: loading, bubbles, ticks, attachments, emails, search in the messages and the right-click menu on a message (react, reply, copy, edit, delete).
• Real-time updating and alertsWhat updates by itself in the chat without reloading the page, how the alerts appear at the top right, the «the system is under load» alert and what to do when the connection drops.
• Recording the screenThe button with the red dot in the Designer bar: it records a video of the editor tab; what you need, how to stop it and what happens to the video.
• Retouching photosThe tools in the Tool panel for retouching a photo in the Designer: removing the background (BKG Remover and BKG Remover +), Gomma, Gomma magica, Inpainting and Scomponi; how to use them, where they run, limits, messages and undoing.
• Review managementHow Narciso asks clients for a Google review after the visit, how the chat assistant receives compliments and complaints and alerts the owner to unhappy clients, which conditions are needed and why sometimes nothing is sent.
• Roles and permissionsThe three roles in Narciso (Titolare, Responsabile, Operatore): how to tell which one you have, what each can do, and the messages that appear when an action is restricted.

S

• SecretariatThe day's To-Do List: the tasks the program works out from appointments, chats, reviews, orders, stock, deadlines and staff, when a task counts as done, what the lateness triangles mean and what each role sees.
• Security check for too many requestsThe «Verifica di sicurezza» (Security check) page that appears when Narciso detects too many requests in a short time: how to continue with the Continua button or with confirmation from WhatsApp.
• ServicesThe Servizi tab of the Magazzino: the salon's price list with its 14 columns, the guided procedure to create and edit a service, the 15 categories, the Attivo/Disabilitato status, import from documents and how each piece of data is used.
• Session and logging outHow the working session works after login, why a person may be taken back to the login page, and how to log out of Narciso.
• ShiftsThe grid for planning team members' working hours: painting and erasing shifts, copying and duplicating days, zoom, keyboard shortcuts, automatic saving, conflicts between locations, the printable report and the animated tutorial.
• Side menuThe dark bar on the left: logo, location address, entries and groups, user bar and the shelf with Radio, Chat, Aiuto, Lettori barcode and Esci.
• Slot swap (Booking auction)How the chat assistant frees an already taken slot for an urgent client: €5 surcharge, request to the person occupying it, €2 voucher, timings, channels, how it is collected at the Cassa and how to turn it on.
• Social mediaThe Social media page: the three tabs (Piano editoriale, Scheda Google, Ad Manager), which social networks you can manage (Instagram, Facebook, TikTok, Pinterest), who can do what, how it works with several locations and which shortcuts exist.
• Social media statisticsWhere to see the social media figures in Narciso (post card, flame, account card, Google listing), which social networks they apply to, how often they update and what you can change from the account card.
• StaffThe salon's staff page: the three tabs Anagrafica, Turni and Presenze, who can do what depending on the role, which team members you see in a location, and the confirmations with an SMS code for phone and credentials.
• Staff recordsThe table with the team members' records and the four-step guided procedure to add and edit them: columns, search, export, personal details, role and access, contract, tax data, PDF documents, data reserved to the Titolare and team member colours.
• StickersHow to create a sticker in the Designer (512 × 512 px, transparent background), how it is imported into Telegram, WhatsApp, Instagram and Facebook, how to send it in chat and what size limits apply per channel.
• StockThe Magazzino page with its three tabs (Servizi, Prodotti, Carico & Scarico): how to open it, who can do what, how stock changes and which product details the Cassa sees.
• Stock in and outThe log of all stock movements and the «Registrazione via Barcode» window, used to load and unload products or to do an inventory count by reading the codes with the reader.
• Supplier companiesThe list of supplier companies: columns, search, how to add a company by hand or from documents, how to edit and delete it, field rules and error messages.
• SuppliersThe Fornitori page with its three tabs (Aziende, Persone Fisiche, Storico ordini): how to open it, who can do what, how supplier data is used by Cassa and Magazzino.
• SupportHow to ask for help or report a problem: the Aiuto button, quick report, contacting support, WhatsApp and email.

T

• Taking paymentHow to record a payment in the Riscuoti mode of the Cassa: items not in the catalogue, payment methods (cash, KlimaCard, POS, message, other), checks, messages and errors.
• Tax configurationThe question about the VAT regime that appears only once at first login, if it was not already filled in during registration, and what the answer is used for.
• TelegramHow to link your personal Telegram account to receive and reply to private chats inside Narciso: number, code, two-step verification password, timing, errors and how to unlink.
• The canvasHow the frames are laid out, the bar above each frame, zooming and moving the view, selecting, cropping, masks, groups and all the mouse and keyboard shortcuts of the Designer.
• The chat assistantHow the assistant that replies to clients in chat works (its name is Matilde): on which channels, when it replies and when it stays silent, what it understands, how much it remembers, how to take a conversation back and what it never makes up.
• The chat in the side menuHow to open the chat column from the side menu, shrink it to a tab and expand it, what the program remembers, the unread badge, and all the differences from the Comunicazioni page (search, new chat, writing, selection).
• The conversation listThe left-hand column of the chat: what each row shows, how they are ordered, how the search works, how to select several conversations, unread messages and the single row for clients who write on several channels.
• TikTokHow Narciso publishes on TikTok (videos and photos), the title and description limits, the «solo io» (only me) visibility in test mode, what «published» means, how long access lasts and what is not there.
• TikTok (linking)How to link a TikTok account to publish videos from Narciso: TikTok is not a chat channel and is linked only from the Social Media page.
• Tools with artificial intelligenceA list of all the Narciso functions that use artificial intelligence, which ones use AI credits and which do not, and where to read how each one works.
• Transaction historyThe list of all bookings, a client's over-the-counter sales and payments still open: columns, outcomes, pending payments and how to cancel them, refunds and export.

U

• Unlinking a channelWhat really happens when you unlink a channel: the confirmation, what is deleted (contacts, messages, attachments, posts) and what stays, the case of several locations, and the differences for Instagram, Facebook and Telegram.

V

• VAT and the flat-rate regime in the CassaHow the Cassa calculates and shows Imponibile and IVA line by line, when it blocks payment because of a missing rate and what changes for businesses under the flat-rate regime.

W

• WebsiteThe Sito web page: the editor for the location's showcase website (you draw an area and the AI creates the section), saving, buying a domain, the token costs, and what is not there yet (the website cannot be reached by clients, Blog and Ecommerce coming soon).
• What Narciso isNarciso is the Italian cloud management system for barbershops, hair salons and beauty centres: what it does, how it is used from the browser alone, what it costs, who runs it, and how to recognise sites and names that have nothing to do with it.
• What Narciso stores about channels and how it protects itWhat data Narciso keeps for each linked channel (name, photo, access keys, password), how it is protected (encryption) and what checks it makes at linking.
• What's newWhat has changed recently in the program and in the guide, from newest to oldest. The program has no version number, so the news is grouped by date.
• WhatsApp (Personale and Aziendale)The two types of WhatsApp in Narciso, how to choose between Personale (your usual number, through Narciso Hub and QR) and Aziendale (official Meta number), the linking steps, the checks, the error messages and what to do if the number unlinks.
• When a link breaks on its ownWhy a channel can stop working without anyone unlinking it (password change, permissions revoked, expired keys), how to notice (amber dot, grey card, task in Segreteria) and how to link it again.
• Workstation securityPractical advice for protecting the salon's data on the computer or tablet from which Narciso is used.
• Writing and sending a messageThe writing bar: sending text, replying with a quote, attaching files (formats and sizes by channel), emoji and GIFs, writing emails and PEC, and what to do when sending fails.