Editorial plan

Contents

1. How the page is laid out
2. The calendar
3. The day view
4. Where posts come from
5. A post card
6. The flame: how the post is doing
7. Comments (Facebook and Instagram only)
8. What colleagues see
9. Sharing a post on other channels
10. When publishing has failed
11. Publication info
12. Deleting a post
13. Related entries

How the page is laid out#

The calendar#

• It always shows six weeks (42 cells), with the week starting on Monday. The days of neighbouring months are lighter.
• Each cell has the day abbreviation (LUN, MAR…) and the number. Today has a red circle; the selected day has an amber background.
• In cells with posts, the icons of the social networks used that day appear, one per network, with a small number saying how many posts of that network there are. They do not distinguish published, scheduled or failed.

The day view#

• With no day chosen: «Seleziona un giorno» (Select a day) and «Clicca su un giorno del calendario per visualizzare il dettaglio dei post qui.» (Click on a day in the calendar to see the details of the posts here.)
• With a day chosen: the date (for example 5 Oct 2026) and, if there are posts, the label «N post».
• If the day is empty: «Non è stata programmata la pubblicazione di alcun post nel giorno selezionato.» (No post has been scheduled for publication on the selected day.) For today and future days the Crea Post (Create Post) button appears, which opens the New post window.
• If there are posts, they are grouped by time (green clock with the time, in ascending order). The cards sit in a row; if they do not all fit, two orange arrows appear on the right to scroll.

The time shown is that of the computer you are using.

Where posts come from#

1. Posts scheduled by Narciso (New post or «Condividi post» (Share post)): they appear immediately, with the label «📅 Pubblicazione pianificata» (📅 Publication scheduled).
2. Posts published by Narciso: the card shows the figures (likes, comments…).
3. Posts published outside Narciso (from the phone app or the social network's website): Narciso imports them by itself: the last 50 posts for Instagram and Facebook, the last 20 videos for TikTok, the last 50 Pins for Pinterest, and updates their figures. If a post is deleted outside Narciso, it disappears from the calendar at the next synchronisation.

The page re-reads the data on opening, every 2 minutes (only if the tab is in the foreground) and immediately when something happens (one of your posts goes out, the figures change, a colleague schedules a post). A post published from the phone may appear after a few seconds or minutes: there is no need to keep reloading.

Things to know:

• The calendar loads at most the 100 most recent posts by date (including future ones): older ones are not shown.
• If no social account is connected to the active location, the calendar stays empty, with no warning: use Collegamenti (Connecting social accounts).
• Only posts from the channels connected now appear: if you disconnect a channel, its posts disappear (Unlinking a channel).
• Stories are not imported from the social networks.

A post card#

Each post is a card with a header, text, thumbnail and footer.

Header. On the left the account photo (or its initial), the account name and a pill with the social network; a click opens the account card («Vedi/modifica dati account» (View/edit account data)). On the right, if the post has failed, a red triangle; then the ⋯ button (Opzioni post (Post options)).

The Opzioni post menu

Text. It shows the first 90 characters followed by «...»; if it is longer there is the link Mostra tutto... (Show all...) (then Mostra meno (Show less)). A post with no text shows «Nessun testo» (No text).

Thumbnail. It shows the cover; for videos, a dark box with the play button and the Video label. A click opens the post on the social network (if it has an online address) or, if it has failed, the details of the error.

Footer. A post not yet published (scheduled, being published or failed) shows only «📅 Pubblicazione pianificata». A published post shows likes (on Facebook the thumbs-up, with the breakdown of reactions; on Pinterest they are saves), comments, the flame and, if greater than zero, shares and views (above 999 they become, for example, 1.2k).

The flame: how the post is doing#

Next to the figures there is a coloured flame with a word. It applies only to Instagram and Facebook; for TikTok and Pinterest the flame is grey (Social media statistics).

• The colour goes from cold blue (below the average of your posts) to bright orange (above the average). The comparison is between the post's engagement percentage and the average of all the account's posts.
• The word depends on the same comparison:

• The post with the highest score among those loaded also has a small yellow trophy (only one on the whole page).
• If the post has no data yet the flame is grey, the word «null» appears next to it (it means "no data") and, hovering the mouse, you read «Analytics non disponibili» (Analytics not available).

Hovering the mouse over the flame, or clicking it, opens the small Performance del post (Post performance) window with:

• any milestones: «Record di reach dell'account» (Account reach record), «Record di engagement dell'account» (Account engagement record), «+50% sopra la media dell'account» (+50% above the account average), «Top 3 del mese» (Top 3 of the month), «Prima volta oltre N like/commenti» (First time over N likes/comments) (100, 500, 1000, 5000). The "record", "above average" and "Top 3" milestones appear only if the account has at least 5 posts with data;
• the table Like, Commenti (Comments), Reach, Engagement rate (likes + comments from others + shares, divided by the people reached; comments written by the page itself do not count).

If the post does not have data yet, pausing on the flame (or clicking it) makes Narciso ask Meta for it. In the meantime the small window says «Recupero Analytics da Meta…» (Retrieving Analytics from Meta…). The outcomes:

An automatic process gradually fills in the data of older posts: a post more than a month old may stay without data until you pause on its flame.

Comments (Facebook and Instagram only)#

A click on the number of comments of a post published on Facebook or Instagram opens the Commenti window (on TikTok and Pinterest the click does nothing). At the top are the thumbnail, the caption and three buttons: Apri post originale su Meta (Open original post on Meta), Ricarica commenti (Reload comments) and close.

• If loading fails the error appears (for example «Impossibile caricare i commenti» (Unable to load the comments)) with Riprova (Try again).
• If the account is no longer connected a yellow box appears: «Canale non sincronizzato — Assicurati che l'account social sia collegato nella sezione Canali per poter interagire con i commenti.» (Channel not synchronised — Make sure the social account is connected in the Canali section to be able to interact with comments.)
• If there are none: «Nessun commento su questo post — I nuovi commenti dei clienti su Facebook e Instagram appariranno qui.» (No comments on this post — New comments from clients on Facebook and Instagram will appear here.)

Each comment shows the author, how long ago, the text, the hearts and the replies indented underneath.

Errors (for example «Errore durante l'invio del commento» (Error while sending the comment)) appear in a browser alert window with the text returned by Meta.

What colleagues see#

All users at the same location see the same calendar and the same posts. If a colleague schedules, deletes or publishes a post, your page updates by itself within a few seconds, or at most within 2 minutes. Someone working at another location sees only the posts of the accounts connected to their own (Social media).

Sharing a post on other channels#

Opzioni post ▸ Condividi post opens the Condividi post window, which schedules the same content again on other channels:

1. Canali di destinazione (Destination channels): Instagram, Facebook, TikTok, Pinterest. Those not connected are faded with the label Off. On opening, the connected channels other than the post's own are already chosen (if there are none, the first connected one). A click chooses or removes a channel.
2. Data (Date): day, month, year with arrows; you cannot go earlier than today. Holding an arrow down scrolls quickly.
3. Orario (Time): hours and minutes, in steps of 15. On opening, the window suggests now + 45 minutes, rounded to the quarter hour.
4. Condividi (N) (N = chosen channels); while working it says «In coda...» (Queuing...).

Outcome: «Post aggiunto con successo alla coda di pubblicazione!» (Post successfully added to the publishing queue!) With no channels: «Seleziona almeno un canale social connesso su cui condividere.» (Select at least one connected social channel to share on.) In case of error the server's message appears or «Errore durante la condivisione del post.» (Error while sharing the post.)

When publishing has failed#

A failed post shows a red triangle («Pubblicazione fallita — Clicca per visualizzare i dettagli dell'errore» (Publication failed — Click to see the error details)). The click (or a click on the thumbnail) opens a small window with the social network's pill, the time and the Dettaglio (Detail) box with the error text; Copia Errore (Copy Error) copies it (notification «Dettaglio errore copiato negli appunti» (Error detail copied to the clipboard)). If there is no text: «Errore sconosciuto durante la chiamata API di pubblicazione.» (Unknown error during the publishing API call.)

A failed post does not retry by itself and has no «Riprova» button: what to do is in Post publishing.

Publication info#

Opzioni post ▸ Info pubblicazione opens a card that tells the story of the post:

• Sede (Location): from which location it was scheduled («Non registrata» (Not recorded) for posts published outside Narciso or from before this feature);
• Programmato da (Scheduled by): the user who scheduled it;
• Programmato il (Scheduled on) and Previsto per (Planned for): when it was queued and when it was planned for;
• Uscito il (Published on): when it actually went out («Non ancora» (Not yet) if it is in the queue, «Non pubblicato» (Not published) if it failed);
• Design di partenza (Starting design): the Designer project or the reel it comes from («Design eliminato» (Design deleted) if it no longer exists);
• Post nello stesso gruppo (Posts in the same group): the other posts created with the same scheduling or with «Condividi post», with status and times; «Questo post» (This post) marks the one that is open.

If the post was scheduled by another location, an amber strip appears at the top: «Questo post è stato programmato da la sede «nome»: solo quella sede può eliminarlo o modificarlo. Passa a quella sede per farlo.» (This post was scheduled by the location «name»: only that location can delete or edit it. Switch to that location to do so.)

Deleting a post#

Opzioni post ▸ Elimina post opens a confirmation:

If the post is part of a group (scheduled together with others), the line Elimina anche da: (Also delete from:) appears in the confirmation, with a switch for each other post that can be deleted; those chosen are deleted after the main one, each on its own (if one fails, the others carry on and the reason is shown). If the list does not load: «Post collegati non disponibili» (Linked posts not available).

Outcomes:

Related entries#

• Social media
• New post
• Post publishing
• Social media statistics