Haircut preview (the mirror)
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
When a client does not know which haircut to choose, wants a new look or is just curious how they would look, the assistant (The chat assistant) can offer them the mirror: from a photo of their face, an artificial intelligence analysis prepares three suitable haircuts and a short video in which the client sees them on themselves. It is optional, on by default, and can be switched off from Comunicazioni ▸ Impostazioni ▸ Abilita Assistente AI (Comunicazioni settings).
Contents
The steps#
- The doubt. The assistant understands what makes the client hesitate.
- The offer. It tells them that from a photo of theirs, three haircuts suited to their face can be seen. If they are not interested, it does not insist.
- The client must be registered. The service is reserved for clients who have a record: if the contact is not yet linked, recognition or registration starts (How the assistant recognises or registers a client) with a message such as «Questo servizio è riservato ai nostri clienti: sei già nostro cliente?» (This service is reserved for our clients: are you already our client?).
- Consent. The client signs the notice on data processing, face photo included, only once, when the record is created. If their record has already signed it, this step is skipped. If they have not signed it (record created earlier or imported), the assistant sends them the link to the notice and asks whether they want to continue; a "let me think about it" or silence does not count. The consent is recorded on the record with the date and version, together with the specific consent to the analysis of the photo. The face does not reach any external service without this consent.
- The photo. The assistant asks for a shot with the face clearly visible and in focus, good light, alone in the frame. Every photo is checked: if it is not suitable, the client receives a gentle suggestion to retake it. If the person is completely bald, the assistant says so lightly (there is nothing to analyse) and suggests talking about it in the salon or booking.
- The video. Once a photo is approved, processing starts. The assistant warns that it will take a few minutes and that the video will arrive on its own.
The photo is read only while the conversation is open on this path: a photo sent at any other time is treated as a normal attachment.
What the client receives#
A message with the analysis (the features detected and the three recommended haircuts) and a video with a cover (name of the client and of the salon), a card for each suggestion, a final screen with location and season, and a soundtrack. The video arrives on the channel the client is writing on.
If the video cannot be produced (images not ready, editing or upload failed), the client receives only the message with the analysis. If processing fails completely, they receive «I nostri sistemi sono temporaneamente occupati e non sono riuscito a completare la tua analisi. Ti ricontatteremo a breve.» (Our systems are temporarily busy and I was not able to complete your analysis. We will get back to you shortly.)
While processing is under way, everything the client writes is ignored (they have already received the waiting message). The chat shows «IA in gestione» (AI in charge) (Muting, banning and deleting a conversation).
If the staff press Blocca IA (Block AI) while the analysis is running, the result is saved but not sent to the client.
One video per season#
Each client has one video per season: if they already have one for the current season, the assistant sends it again with the same analysis, without repeating consent and photo. The seasons are: winter (December–February), spring (March–May), summer (June–August), autumn (September–November). If the video for the season no longer exists (because the conversation was deleted, and the attachments with it), it is redone from scratch.
Limits and safeguards#
Each analysis is paid for on use with external services, so there are limits per salon:
| Limit | Value | What the client sees |
|---|---|---|
| Analyses started in one day | 10 per salon | «Per oggi il numero di analisi disponibili è esaurito» (The number of analyses available for today has run out); they can try again tomorrow or will be contacted |
| Analyses being processed at the same time | 2 per salon | «Ci sono già altre analisi in corso» (There are already other analyses in progress); they can try again in a few minutes without resending the photo |
| Two failed analyses in a row for the same client | 1 hour pause for that client | The analysis is paused, try again later |
| Unsuitable photos | 4 attempts | Then the chat moves to «Serve un operatore» (Operator needed) (The chat assistant) |
| Maximum processing time | 45 minutes | After this time the session is closed without notifying the client; if instead the service restarted in the meantime, the client receives an apology and an invitation to write again |
The program does not show any page with the analyses carried out: the result is seen in the client's chat.
Photo, analysis and video: how long they are kept#
- Photo, detected features, images and video are kept until the start of the next season, then also deleted from the files.
- The photo sent in chat stays among the conversation's attachments until the salon deletes the conversation.
- If the client's record has no profile photo, the approved photo is used as the profile photo and stays on the record until the record is deleted or the photo is replaced.
- To delete everything earlier, you need to contact support (Support).
The external services involved (analysis, image generation, video editing) and the notice the salon must give to clients are in Privacy and consents in the automations.
What to do if#
| Situation | What happens | What to do |
|---|---|---|
| The client sent the photo and receives nothing | Processing takes a few minutes; after 45 minutes the session closes; or it failed | After a few minutes look at the chat; if nothing has arrived, write to the client |
| The client received only the text | The video could not be produced | They can ask for the mirror again in the following days |
| The photo is rejected several times | The check finds a problem (light, sharpness, face not visible, other people) | Explain to the client how to take the shot; after 4 photos the chat moves to «Serve un operatore» |
| They want a new preview in the same season | They receive the same video again | It is redone in the next season, or by hand in the salon |
| The feature does not start | Previsione taglio is switched off, or the client is not registered, or has reached a limit | Check the switch and the table of limits |