New post
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Nuovo Post (New Post) (top bar of the Piano editoriale, or Crea Post (Create Post) on an empty day) opens a large window in the middle of the screen. It has three moments: La Tua Libreria (Your Library) (choose a ready-made piece of content), Aggiungi Post (Add Post) (create a new one) and Programma Post (Schedule Post) (choose channels, text, date and time).
Closing: with the X at the top right, with a click on the dark background or with Esc. During the upload of a video the X, the background and Esc are blocked, and the browser warns you if you try to close the tab. With Indietro (Back) (bottom left) you return to the previous step.
Contents
The library#
Subtitle: «Seleziona un file multimediale caricato o sfoglia gli asset disponibili per la programmazione dei tuoi post.» (Select an uploaded media file or browse the assets available for scheduling your posts.)
What it contains: content that is already finished and ready to publish: the posts finalised in the Designer («Salva post» (Save post) button, see Designer), the videos uploaded or edited by artificial intelligence (Reels) and the files uploaded directly. Designer drafts and print formats (business cards, flyers, posters) do not appear. The most recently modified content is shown first.
Search and filters. The field «Cerca per nome, tipologia o data...» (Search by name, type or date...) searches, after a short pause, in the name and the type (for example "video", "carosello" (carousel)); despite the wording, the date is not searched. Videos edited by the AI are called «Reel AI»; content without a name is «Senza titolo» (Untitled). The Filtri (Filters) button (sliders) opens two groups:
| Group | Items |
|---|---|
| Tipologia (Type) | Tutti (All) · Immagine (Image) · Carosello (Carousel) · Video |
| Stato (Status) | Tutti · Non pubblicati (Not published) (default) · Già pubblicati (Already published) |
A blue dot on the button says that a filter is active. Content that is already scheduled or printed is hidden by default, to avoid scheduling the same thing twice. Choosing «Già pubblicati» (or «Tutti») shows it and it can be deleted or republished (the button is called Ripubblica (Republish)), but not edited.
The grid: 5 columns by 2 rows. The first page has the dashed card CREA (Create) and up to 9 pieces of content, the following ones 10. At the bottom left, Pagina X di Y (Page X of Y) with the arrows. Content loads in blocks, with no limit on the total; while a block arrives, grey placeholders appear. If loading fails: «Impossibile caricare la libreria. Controlla la connessione e riprova.» (Unable to load the library. Check your connection and try again.) If the search finds nothing: «Nessun risultato per "…"» (No results for "…").
A content card shows the preview, a label with the type (Immagine, Video, Carosello), the date of the last modification and the name.
- A video plays as a preview when the mouse passes over it, with its duration.
- A carousel scrolls through its images by itself (counter, for example 2 / 5).
- A video being edited by the AI shows a spinning circle, «Tempo stimato:» (Estimated time:) with the countdown (or «Quasi pronto...» (Almost ready...)) and the name «Creazione in corso...» (Creation in progress...); it cannot be selected. The estimate is about 6.5 seconds of work for each second of video.
- If the image does not load: «Anteprima non disp.» (Preview not available).
Selecting: click on the lower part of the card (or on the small circle at the top right). The selected content has a blue border and a tick. A click on the preview instead opens the content full screen (it closes with Esc, with the X «Chiudi (Esc)» (Close (Esc)) or with a click outside).
| Button (bottom right) | When | What it does |
|---|---|---|
| «Seleziona un asset per continuare» (Select an asset to continue) | Nothing selected | — |
| Elimina (Delete) (red) | One or more pieces of content selected | Asks for confirmation (below) |
| Modifica (Edit) | Only one piece of content selected, which is neither a video nor already-published content | Closes the window and opens the Designer on that content |
| Pubblica (Publish) (or Ripubblica) | Exactly one piece of content selected | Moves on to scheduling. With several pieces of content selected it is off: you cannot merge several pieces of content into one post |
Confirmation of Elimina: «Elimina elementi — Sei sicuro di voler eliminare definitivamente questo elemento? L'azione è irreversibile.» (Delete items — Are you sure you want to permanently delete this item? The action is irreversible.) (or «questi N elementi» (these N items)), with Annulla (Cancel) and Sì, elimina (Yes, delete). Deleting removes the content and its images or videos from the library; it does not touch posts already scheduled or published with that content. If something goes wrong no message appears (the list simply reloads).
Creating new content#
A click on CREA opens the choice of format («Seleziona il tipo di contenuto che vorresti creare e aggiungere alla libreria» (Select the type of content you would like to create and add to the library)), with three large cards:
| Card | Description on screen | Where it leads |
|---|---|---|
| POST SINGOLO (IMMAGINE) (SINGLE POST (IMAGE)) | «Ideale per annunci diretti, infografiche o per mettere in risalto un taglio specifico con una singola foto d'impatto.» (Ideal for direct announcements, infographics or to highlight a specific haircut with a single striking photo.) | Continua (Continue) opens the Designer for a single post |
| CAROSELLO (MULTILINE) (CAROUSEL) | «Perfetto per mostrare il prima e dopo di un cliente, tutorial passo-passo o una galleria di tagli correlati.» (Perfect for showing a client's before and after, step-by-step tutorials or a gallery of related haircuts.) | Continua opens the Designer for a carousel |
| VIDEO | «Massimizza l'engagement con contenuti video dinamici, video promozionali, tutorial o trasformazioni.» (Maximise engagement with dynamic video content, promotional videos, tutorials or transformations.) | Continua moves on to the choice of video type |
With no choice made, «Seleziona un formato per continuare» (Select a format to continue) appears. When you press Salva post in the Designer, the program takes you back to Social media with the library open already on the content just saved, which "jumps" to get noticed.
Videos: three ways#
Scegli tipologia di video (Choose video type):
| Type | Description | Notes |
|---|---|---|
| Video già pronto (Ready-made video) | «Carica un file video finale e già completo, da pubblicare senza altre modifiche.» (Upload a final, complete video file, to publish without further changes.) | A single file, no editing |
| Prima persona (First person) (badge AI Editor) | «Parla direttamente in camera. Formato ideale per creare contenuti divulgativi.» (Speak directly to the camera. Ideal format for creating educational content.) | The AI removes silences, optimises the audio and adds dynamic subtitles |
| Collage video (Video collage) (badge AI Editor) | «Montaggio dinamico di varie scene con musica. Formato ideale per intrattenere.» (Dynamic editing of several scenes with music. Ideal format for entertaining.) | The AI selects the best moments, applies transitions and syncs the cuts to the beat of the music |
The Vedi esempio (See example) link (on the two AI cards) opens three examples (Esempio 1, 2, 3 (Example 1, 2, 3)), each a YouTube video that starts with a click: you need a connection and YouTube. With no choice: «Seleziona una tipologia per continuare» (Select a type to continue).
Carica i tuoi video (Upload your videos):
- You drag the files into the area («Trascina e rilascia i file video qui, oppure clicca per sfogliare i tuoi file» (Drag and drop the video files here, or click to browse your files)) or you click. For Video già pronto only one file is taken.
- For Prima persona and Collage the files are put in alphabetical order (the numbers in the names sort correctly: 2 before 10) and the notice «Ordine dei contenuti» (Order of the content) appears: the content is edited in the order in which it was uploaded, from first to last. OK closes the notice.
- The list Contenuti da caricare (N) (Content to upload (N)) has the columns Nome File (File Name), Durata (Duration), Peso (Size), Stato (Status) («Da caricare» (To upload), then a bar with the percentage). You can reorder by dragging the rows by the dotted handle; a click on the thumbnail opens the video full screen.
- At the bottom: Aggiungi (Add) (more files; it recognises duplicates) and, with rows selected, Elimina and Sostituisci (Replace).
- Continua uploads the files; during the upload, closing is blocked.
Formats and maximum file size: File formats and sizes (MP4, MOV, AVI, MKV, WebM videos up to 300 MB).
Video già pronto: the files end up in the library with the notification «Video caricato con successo nella tua libreria!» (Video uploaded successfully to your library!).
Prima persona and Collage: after all the files have been uploaded, the AI editing starts on an external service, with the notification «La nostra AI ha iniziato a lavorare per te, troverai il video pronto nella libreria» (Our AI has started working for you, you will find the video ready in the library). In the library the card «Creazione in corso...» appears; when the video is ready the card becomes normal and the library updates by itself. The raw files are deleted when the job is finished.
What can go wrong with the upload#
| Message | When |
|---|---|
| «Il file "…" risulta vuoto o non valido. Rimuovilo e riprova.» (The file "…" appears to be empty or invalid. Remove it and try again.) | 0-byte file |
| «Nessuna connessione internet. Verifica la tua rete e riprova.» (No internet connection. Check your network and try again.) | You are offline |
| «Il caricamento ha impiegato troppo tempo a causa della connessione lenta. Riprova con una linea più stabile.» (The upload took too long because of the slow connection. Try again with a more stable line.) | Timed out |
| «Connessione di rete interrotta durante il caricamento. Verifica la connessione e riprova.» (Network connection interrupted during the upload. Check the connection and try again.) | The network dropped |
| «La tua sessione di lavoro è scaduta. Effettua nuovamente l'accesso per continuare.» (Your work session has expired. Log in again to continue.) | Session expired |
| «Accesso non autorizzato allo spazio cloud. Contatta l'amministratore.» (Unauthorised access to the cloud space. Contact the administrator.) | Permission denied |
| «Il file selezionato è troppo pesante. Prova a ridurne la dimensione prima di caricarlo.» (The selected file is too heavy. Try reducing its size before uploading it.) | File too large |
| «Servizio di storage temporaneamente non raggiungibile. Riprova tra poco.» (Storage service temporarily unreachable. Try again shortly.) / «I server cloud sono momentaneamente congestionati. Riprova tra pochi istanti.» (The cloud servers are temporarily congested. Try again in a few moments.) | Temporary problem with the storage service |
| «I video sono stati salvati, ma il motore AI è momentaneamente occupato. Riprova tra qualche minuto.» (The videos have been saved, but the AI engine is temporarily busy. Try again in a few minutes.) / «Video caricati con successo, ma non è stato possibile avviare il montaggio AI. Riprova.» (Videos uploaded successfully, but it was not possible to start the AI editing. Try again.) | The files are uploaded but the editing does not start |
| «Impossibile ottenere i permessi di upload dal cloud. Riprova tra qualche secondo.» (Unable to get the upload permissions from the cloud. Try again in a few seconds.) | The upload authorisation cannot be obtained |
| «Impossibile completare l'invio del video. Controlla la connessione e riprova.» (Unable to complete sending the video. Check the connection and try again.) | Sending interrupted |
| «Si è verificato un imprevisto durante l'elaborazione del video. Riprova tra qualche istante.» (An unexpected problem occurred while processing the video. Try again in a few moments.) | Other |
During editing, if something goes wrong, the content being worked on disappears from the library. If the Nuovo Post window is open a notification appears («Elaborazione fallita: …» (Processing failed: …), «I server AI sono momentaneamente congestionati. Riprova più tardi.» (The AI servers are temporarily congested. Try again later.), «Elaborazione video interrotta per stallo o timeout. La bozza è stata rimossa.» (Video processing interrupted due to a stall or timeout. The draft has been removed.)); if it is closed the content disappears without warning. Jobs left "in processing" for more than 2 hours are removed automatically.
The Programma Post screen#
After Pubblica, the Programma Post screen appears («Seleziona i canali social, inserisci la didascalia e scegli data e ora di pubblicazione.» (Select the social channels, enter the caption and choose the publication date and time.)), divided into two halves. The button at the bottom becomes Conferma (Confirm).
Left half
- Canali di Pubblicazione (Publishing Channels): Instagram, Facebook, TikTok, Pinterest. Those not connected are grey and cannot be chosen. On opening, only one channel is already chosen: the first connected one in the order Instagram, Facebook, TikTok, Pinterest. You can choose as many as you like. If none is connected: «⚠️ Nessun canale collegato. Vai in "Canali" per connettere i tuoi account.» (⚠️ No channel connected. Go to "Canali" to connect your accounts.) (use the Collegamenti (Connections) button: Connecting social accounts).
- Formato (Format): Post Standard (default) or Storia (Story). The Storia applies only to Instagram and Facebook: on TikTok and Pinterest it is published as a normal post, without any warning.
- Didascalia (Caption): text field («Scrivi una didascalia coinvolgente per i tuoi follower...» (Write an engaging caption for your followers...)) with the emoji selector and the N / 2200 counter, which turns red above 2200 but does not block sending (Instagram would reject it: Post publishing). With Storia the field is replaced by «Le Storie non richiedono una didascalia di testo.» (Stories do not require a text caption.)
Right half
- Data di Pubblicazione (Publication Date): a month calendar with the Mese precedente / successivo (Previous / Next month) arrows. Past days are greyed out, today is highlighted in light blue.
- Ora di Pubblicazione (Publication Time): two strips, Ora (Hour) (00-23) and Min (00-59). You change it by clicking a nearby digit, with the arrows (hold them down to scroll fast) or with the mouse wheel over the strip. If you choose today, hours and minutes already passed are greyed out, and a time already past is corrected to "now + 2 minutes".
Conferma (while working: «Caricamento...» (Loading...)):
| Outcome | Message |
|---|---|
| No channel chosen | «Seleziona almeno un canale social su cui pubblicare.» (Select at least one social channel to publish on.) |
| Date or time already past | «Non puoi impostare una data e un'ora di pubblicazione precedenti a quella attuale.» (You cannot set a publication date and time earlier than the current one.) (the check uses the computer's clock: keep it correct) |
| Successful | «Post programmato con successo!» (Post scheduled successfully!); the window closes and the post appears in the calendar on the chosen day with «📅 Pubblicazione pianificata» (📅 Publication scheduled) |
| Rejected by the server | «Errore durante la programmazione» (Error while scheduling) (the reason is not shown; the most common case is a channel that is no longer connected: check Collegamenti) |
What Conferma does in practice: it creates one scheduled post for each chosen channel, on the accounts of the active location; the library content is then marked as already scheduled and moves under «Già pubblicati». The title of the post cannot be entered: for Pinterest the Pin's title will be the beginning of the caption (Pinterest). To change the date, time and text of an already scheduled post there is no editing: see Post publishing.
The chosen date and time are read by the server in Italian time.