Post publishing
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Contents
The publishing cycle#
An automatic check runs every minute. It picks up the posts "to be published" whose date and time have already arrived and publishes them. So:
- the post goes out within about a minute of the chosen time, never early;
- each run takes at most 5 posts, oldest first: if there are more, the others go out in the following runs;
- if the system was stopped, overdue posts go out as soon as it resumes, but only if the time passed less than 24 hours ago. A post overdue by more than 24 hours is not published: it goes to error with the message «Orario di pubblicazione scaduto da oltre 24 ore: post non pubblicato. Riprogrammalo per pubblicarlo.» (Publication time expired more than 24 hours ago: post not published. Reschedule it to publish it.);
- a post that has been picked up moves to "being published" (the card keeps the label «📅 Pubblicazione pianificata» (📅 Publication scheduled)); if it stays stuck in that state for more than 10 minutes (for example after a restart), it goes back in the queue and is retried;
- at the end of the operation the post becomes published or failed.
How it is published on each social network#
| Social | Standard post | Story | Waits and limits |
|---|---|---|---|
| Image, carousel or Reel (video) with the caption | Photo or video as a story (one story for each file) | Narciso waits for Instagram to process the content: up to 1 minute for images and slides, 3 minutes for videos and video stories. The caption can reach 2200 characters | |
| Image with caption, carousel (several photos), video, or text only | Photo or video as a story | — | |
| TikTok | Video or photo/photo carousel (up to 35) | Ignored | See TikTok |
| A single Pin with a single image | Ignored | See Pinterest |
Whether a piece of content is a video is decided from the type or from the file extension (.mp4, .mov, .webm, .m4v).
When it succeeds#
The post becomes published, gets its public address and the calendar updates by itself. For Instagram and Facebook, statistics and comments can then be read as in Editorial plan. The address of a story is not that of the individual story (for Instagram it is the generic stories page).
When it fails#
The post goes to error and the text can be read in the small window of the red triangle (Editorial plan). The messages are Narciso's own or, when the error comes from the social network, the social network's text (often in English).
| Message | Meaning | What to do |
|---|---|---|
| «Nessuna pagina Facebook collegata o abilitata.» (No Facebook page connected or enabled.) | The page is no longer connected or was deactivated after an access problem | Reconnect from Collegamenti (Connections) (When a link breaks on its own) and reschedule |
| «Nessun account Instagram Business collegato o abilitato.» (No Instagram Business account connected or enabled.) | Same for Instagram | Same |
| «Nessun account TikTok collegato o abilitato per questo tenant.» (No TikTok account connected or enabled for this tenant.) | Same for TikTok | Same |
| «Nessun account Pinterest collegato o abilitato per questo tenant.» (No Pinterest account connected or enabled for this tenant.) | Same for Pinterest | Same |
| «La storia Instagram richiede un file multimediale (immagine o video).» (The Instagram story requires a media file (image or video).) / «La storia Facebook richiede…» (The Facebook story requires…) / «Instagram richiede almeno un file multimediale…» (Instagram requires at least one media file…) / «TikTok richiede almeno un file multimediale (video o foto) da pubblicare.» (TikTok requires at least one media file (video or photo) to publish.) / «Pinterest richiede almeno un file multimediale (immagine) da pubblicare.» (Pinterest requires at least one media file (image) to publish.) | The content does not have a valid file | Reschedule with other content |
| «Timeout durante elaborazione media su Instagram (il container non è pronto in tempo)» (Timeout while processing media on Instagram (the container is not ready in time)) | Instagram did not finish processing the file in time | Try again later with a lighter file |
| «Instagram container fallito con stato: …» (Instagram container failed with status: …) | Instagram rejected the file (format, size, proportions) | Check the file (for reels: MP4 and vertical proportions) |
| «Errore pubblicazione Instagram: Media ID non disponibile dopo molteplici tentativi» (Instagram publishing error: Media ID not available after multiple attempts) | Instagram did not complete the publication | Try again |
| «TikTok API [codice]: …» (TikTok API [code]: …) | TikTok rejected the publication (expired access, invalid video, account limits) | See TikTok |
| «Nessuna bacheca Pinterest trovata o creabile per pubblicare il Pin.» (No Pinterest board found or creatable to publish the Pin.) | Pinterest returned no board and did not allow one to be created | See Pinterest |
| «Orario di pubblicazione scaduto da oltre 24 ore: post non pubblicato. Riprogrammalo per pubblicarlo.» | The system could not publish for more than a day | Reschedule |
| «Piattaforma social "…" non supportata per la pubblicazione automatica.» (Social platform "…" not supported for automatic publishing.) | Social network not provided for: YouTube appears among the calendar icons but cannot be published to | — |
| English text from Meta or Pinterest | Message from the social network | Use Copia Errore (Copy Error) and send it to support if it is not clear (Support) |
After an error#
A failed post is not retried (apart from the case of the 10 stuck minutes) and the card does not have «Riprova» (Try again), «Modifica» (Edit) or «Riprogramma» (Reschedule). To republish:
- on the card of the failed post use Condividi post (Share post): it reschedules text and cover (limits in Editorial plan);
- or, searching for the content in Nuovo Post (New Post) ▸ Già pubblicati (Already published) filter, use Ripubblica (Republish) (New post);
- then delete the failed post from the calendar (Elimina post (Delete post)).
The same applies to changing the date, time or text of a post that is still scheduled: there is no editing. You delete it and redo it.