Social media
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
The Social media page is used to prepare, schedule and check the salon's posts on Instagram, Facebook, TikTok and Pinterest, and to manage the business's Google listing (reviews, photos, hours, phone, website, address).
Contents
How to open it#
Side menu ▸ Vetrina digitale (Digital showcase) group (monitor icon; it is closed when you log in) ▸ Social media (share icon), under Sito web (Website) (Side menu).
The three tabs#
At the top there are three tabs, always visible, of equal width:
| Tab | What it contains | Entry |
|---|---|---|
| Piano editoriale (Editorial plan) (calendar) | The calendar of posts, the day view, the Nuovo Post (New Post) and Collegamenti (Connections) buttons. It is the tab that opens by itself | Editorial plan |
| Scheda Google (Google listing) (Google logo) | The business's listing on Google | Google listing |
| Ad Manager (megaphone) | Only a «Ci stiamo lavorando…» (We are working on it…) page: «Qui potrai gestire con facilità le tue campagne pubblicitarie su Google, YouTube, Facebook, Instagram, Pinterest e TikTok.» (Here you will be able to easily manage your advertising campaigns on Google, YouTube, Facebook, Instagram, Pinterest and TikTok.) Expected date: 10.05.2027 – 10.07.2027 | — |
The chosen tab stays in the page address: if you reload, or send the link to a colleague, the same tab reopens.
What you can do with each social network#
| Social network | Narciso can | Notes |
|---|---|---|
| Publish photos, carousels, reels and stories; read posts, likes and comments; reply to comments | A Professional/Business profile is needed (Instagram) | |
| Publish photos, carousels, videos and stories on the Page; read posts and comments; reply; change the Page's name, photo and cover | A Page is needed, not a personal profile (Facebook (Messenger)) | |
| TikTok | Publish videos and photos; read the latest 20 videos | Publishing only (TikTok) |
| Publish Pins (one image); read the latest 50 Pins; delete them | Publishing only (Pinterest) |
How to connect the accounts: Connecting social accounts.
Who can do what#
The menu entry and the page are open to all roles. What changes is who can make changes:
| Action | Titolare | Responsabile | Operatore |
|---|---|---|---|
| View the calendar, schedule, delete your own posts | yes | yes | yes |
| Connect and disconnect the social accounts | yes | no | no |
| Change the name, photo and cover of the Facebook Page | yes | no | no |
| Scheda Google: hours, phone, address, website, photos, replies to reviews, connection | yes | yes | no |
Anyone without permission sees the notice «Operazione riservata al Titolare.» (Operation reserved for the owner.) or «Operazione riservata a Titolare o Responsabile.» (Operation reserved for the owner or manager.) (Roles and permissions).
Several locations#
- Connections are per location: an account can be connected to one location or shared between several (Multiple locations and shared channels). The Collegamenti window shows as connected only the accounts of the active location.
- Scheduling a post uses the accounts connected to the active location: a channel that is not connected to this location cannot be selected, even if it is in another one.
- The calendar shows the posts of the accounts connected to the active location. A post on an account shared between two locations appears in both, but only the location that scheduled it can delete it: the others find the «Elimina post» (Delete post) entry switched off, with an explanation (Editorial plan).
- A social account can be connected to only one Narciso business: if it is already connected to another salon, the connection is refused.
- When you change location the application reloads and the calendar restarts from the new location (Locations map and active location).
How it adapts to the screen#
The Piano editoriale tab is designed on a reference area that is scaled down or up to fit the window, without changing the layout: on small screens everything gets smaller and the columns do not rearrange. A wide window is best (Device requirements).
Mouse and keyboard#
The page uses the keyboard very little: almost all functions are done with clicks.
| Where | Action | Effect |
|---|---|---|
| Calendar | Click on a day | Selects it (again: deselects it) |
| Calendar | Hold down a month arrow | Scrolls quickly through the months |
| Day view | Orange arrows | Scroll through the cards of a time |
| Post | Click on the thumbnail | Opens the post on the social network, or the error details |
| Post | Click on the heading | Opens the account card |
| Post | Hover over or click the flame | Shows the performance |
| Post | Click on the number of comments (Instagram, Facebook) | Opens the comments |
| Comments | Invio (Enter) in the reply line | Sends the reply |
| Scheda Google | Invio / Esc in the address, phone, website fields | Saves / cancels |
There are no shortcuts with Ctrl or Alt and the calendar does not move with the keyboard arrows.