Documentation
Chapters of the guide

Roles and permissions

Last updated:

Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.

In Narciso every staff member has a role: Titolare (owner), Responsabile (manager) or Operatore (operator). The role decides which management actions are allowed and whether access depends on shifts. The role is assigned in the staff record (see Staff).

Contents
  1. How to tell which role you have
  2. What changes
    1. Permissions table
    2. Confidential staff data
    3. Segreteria: the tasks
  3. Who sees which data: the location
  4. Role messages
  5. Related entries

How to tell which role you have#

At the bottom of the side menu, under your name, the role is written in colour: Titolare in amber, Responsabile in green, Operatore in light blue.

Only the Titolare assigns and changes roles. If a person's role is changed, their open sessions are closed and the new role applies the next time they log in.

What changes#

The menus and pages are the same for every role: no item appears or disappears depending on the role. What changes is what you can edit. Anyone who tries an action that is not allowed sees an error message and the action is not carried out.

Cassa (Cash desk), Agenda (Calendar), clients, stock and Comunicazioni (Communications) are available to everyone. Pages for consultation, such as the cash desk totals or the order history, are visible to anyone who has logged in.

Permissions table#

Action Titolare Responsabile Operatore
Log in to Narciso Always Always Only during their own shift (see End of shift)
Choose the location to work on (locations map) Yes Yes No: works on the location of the current shift
Activate or deactivate a location Yes No No
Create shifts (rotas) and assign team members to locations Yes Yes No
Create a team member Yes, with any role Yes, always as Operatore No
Edit a team member All Only Operatori and themselves No
Change a team member's role, nickname or password Yes No No
Open a team member's full record and read their confidential data Yes No: sees blurred sample data No: sees blurred sample data
Create, edit, delete services, products, workstations, suppliers, supplier orders, sales agents Yes Yes No
Promotions, discounts and loyalty rewards (create, edit, delete, activate) Yes Yes No
Scadenzario (Payment schedule): add, edit, delete due dates Yes Yes No
Sales: declare, edit, delete Yes Yes No
Website (pages, logo, assistant), buying domains, writing to the Google profile Yes Yes No
Merge or delete client records Yes Yes No
Connect and disconnect POS, Telegram, Pinterest and the WhatsApp connection Yes No No
Connect channels (Meta, TikTok), email and PEC, activate or deactivate the AI assistants Yes No No
Answer the VAT regime question at first login Yes No No

An Operatore can therefore open all the pages and use the everyday working functions (taking payments, creating appointments, replying to clients), but not the management operations listed above.

Confidential staff data#

In the staff record some data is reserved for the Titolare: IBAN, tax code, date of birth, pay, contract, documents, emergency contacts and notes. Anyone who is not the Titolare sees it blurred and replaced by sample values, which have no connection with the real ones. Clicking a restricted field shows the red warning «La gestione di questo dato è esclusiva del titolare» (Managing this data is reserved to the owner). Saving the record does not touch the real data.

Segreteria: the tasks#

The list of Segreteria (Secretariat) tasks depends on the role: the Titolare and the Responsabile see the tasks for the whole business, the Operatore only those for their own location. Some items, for example those reserved for the Titolare, do not appear to the others.

Who sees which data: the location#

Narciso shows the data of the active location.

  • The Operatore works on the location of their shift and only on that one.
  • The Titolare and the Responsabile work on the location chosen from the locations map (see Locations map and active location). When they log in they find the last location used; the very first time, the first location created.
  • A deactivated location cannot be opened: «Questa sede è disattivata: riattivala per entrarci.» (This location is deactivated: reactivate it to enter.) appears.

Role messages#

Message When it appears
«Operazione riservata al Titolare.» (Operation reserved to the Titolare.) The action is for the Titolare only
«Operazione riservata a Titolare o Responsabile.» (Operation reserved to Titolare or Responsabile.) The action is for the Titolare and the Responsabile, and the person trying it is an Operatore
«Puoi modificare solo gli Operatori.» (You can only edit Operatori.) A Responsabile tries to edit a Titolare or another Responsabile
«Solo il Titolare può cambiare ruoli e credenziali.» (Only the Titolare can change roles and credentials.) A Responsabile tries to change a role, nickname or password
«Solo il Titolare può attivare o disattivare una sede.» (Only the Titolare can activate or deactivate a location.) A Responsabile tries to deactivate a location
«Non puoi eliminare il tuo stesso account.» (You cannot delete your own account.) The Titolare tries to delete themselves
«Deve restare almeno un Titolare.» (At least one Titolare must remain.) Someone tries to remove the last Titolare
«Deve restare almeno una sede attiva.» (At least one active location must remain.) Someone tries to deactivate the last active location
«Non puoi disattivare la sede su cui stai lavorando» (You cannot deactivate the location you are working on) Someone tries to deactivate the location in use: switch to another location first
«La gestione di questo dato è esclusiva del titolare» (Managing this data is reserved to the owner) A confidential staff data field is clicked

Related entries#

Access and account