Narciso's automatic jobs
Last updated:
Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Besides the messages to clients (Automatic messages to clients), Narciso carries out some tasks by itself, in the background, with no screen. The times are Italian time. If a task stops because of an error, whoever runs the platform is informed; the salon receives nothing.
Contents
The tasks that concern the salon#
| Time | Task | What it does for the salon |
|---|---|---|
| Every minute | Clean-up of the assistant's conversations | Sets back to «libero» (free) the conversations idle for more than 40 minutes (The chat assistant) and closes the haircut previews left open for more than 45 minutes (Haircut preview (the mirror)) |
| Every minute | Appointment reminders | One hour before, to clients who have given commercial consent (Automatic messages to clients) |
| Every 30 minutes | Waiting list | Notifies the clients whose service has become bookable again (Prenotazione intelligente) |
| Every hour, at minute :15 | Review request | Only with Gestione recensioni (Review management) turned on (Review management) |
| Every hour, at minute :20 | Renewal of social links | Renews TikTok and Pinterest access keys by itself before they expire; if it fails, the channel switches off and a task to link it again is created in Segreteria (When a link breaks on its own, which also covers the Instagram case) |
| Every 5 minutes | KlimaCard payments | Closes the KlimaCard payments left open for more than 40 minutes (Taking payment) |
| 02:00 | Google listing | Updates the copy of the business's Google listing and reviews, for the dedicated section (see Google listing) |
| 03:00 | WhatsApp Personale contacts | For the WhatsApp Personale chats active in the last 7 days, every 14 days from their creation it asks the linked phone to update the contact's name and photo, at a random moment in the following two hours |
| 05:00 | Tax deadlines | Adds the next standard deadlines to the Scadenzario (Payment schedule) |
| 08:00 | Birthday greetings | Only with Gestione compleanni (Birthday management) turned on (Birthday, name-day and holiday greetings) |
| 08:05 | Name days and holidays | Only with Gestione festività (Holiday management) turned on (Birthday, name-day and holiday greetings) |
In addition there are platform maintenance tasks (updating of security lists, clean-up of technical logs, backups, status checks) that do not concern the salon and are not visible.
Automatic tax deadlines#
Every night at 05:00, for the salons that have completed the tax configuration (Tax configuration), Narciso adds to the Payment schedule the next standard deadlines: withholdings and contributions for employees (for those with at least one team member other than the Titolare (owner)), the monthly or quarterly VAT settlement depending on the regime, and no VAT deadline for the flat-rate regime (VAT and the flat-rate regime in the Cassa). Each deadline is created with an amount of 0: the amount has to be entered by hand. No message is sent. The detail is in the entry Payment schedule.
The Segreteria notices are not scheduled jobs#
Tasks such as «Riordina Nome prodotto» (Reorder Product name), «Rispondi in chat a Nome» (Reply in chat to Name) or «Ricollega …» (Link … again) are not messages or jobs that start at a set time: the list is recalculated from the data every time you open Segreteria (the to-do page) and then every minute while the page is open, and a task disappears when the data changes. No notice is sent by email or chat: if nobody opens Segreteria, nobody knows (Secretariat).