Comunicazioni settings
Last updated:
Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
The Impostazioni button of the large chat (Comunicazioni) opens a small white menu with two rows, each with an arrow on the right:
| Row | What it contains |
|---|---|
| Abilita Assistente AI (Enable AI Assistant) (robot) | The assistant's seven switches |
| Filtri (Filters) (funnel) | The channels to show or hide in the list |
- The submenus open when you hold the mouse over the row, on the right if there is space and otherwise on the left, and they do not close straight away if you cross the space diagonally.
- The menu closes with a click anywhere outside it. The Esc key does not close it.
- On touch screens, where there is no «hovering», the submenus do not open.
- In the narrow chat column (The chat in the side menu) the same menu has an extra row, Collegamenti (Connections), to connect or disconnect a channel with a tick. In the large chat there is instead the Collegamenti button at the top.
Contents
Abilita Assistente AI#
The submenu has seven rows. Each row has a tick box, the name and, on the right, a small i: when you hold the mouse over it a small cloud with the explanation appears, which stays open as long as you hover over it.
| Switch | For a new business | What it does when on |
|---|---|---|
| Prenotazione intelligente (Smart booking) | On | The assistant understands clients' booking requests in the chat, offers the free times, confirms, moves or cancels appointments without needing the staff, and helps those who do not know which service to choose |
| Previsione taglio (Haircut forecast) | On | When the client is unsure about the haircut, the assistant asks for consent and a reference photo and prepares a short video with three proposals |
| Gestione recensioni (Review management) | Off | 24 hours after each sale it sends the client a message with the link to the Google page to leave a review, and replies if the client writes a thank-you or a comment on the service |
| Gestione compleanni (Birthday management) | Off | Every day at 08:00 it creates a 15% discount code (valid 30 days) for each client having a birthday and sends it to them with best wishes, on the last channel the client used (or on the only one configured) |
| Gestione festività (Holiday management) | Off | Every day at 08:05 it sends name-day wishes (with a 15% discount code valid 30 days) and those for general holidays such as Christmas, Easter or Valentine's Day (message only, no discount) |
| Infopoint | On | The assistant answers every request for information about services, prices, opening hours, staff, promotions, products and the client's loyalty card, without changing anything. If the client shows a wish to book, it moves on to booking |
| Asta prenotazioni (Booking auction) | Off | For the most urgent client, an occupied slot can be «bought»: the assistant offers a €5 supplement and asks the person occupying it to move, in exchange for a €2 voucher at the cash desk (Slot swap (Booking auction)) |
Of the seven switches, five govern the assistant's replies in the chat (Prenotazione intelligente, Previsione taglio, Gestione recensioni, Infopoint, Asta prenotazioni): if they are all off the assistant no longer answers anyone (The chat assistant). Gestione compleanni and Gestione festività do not touch the chat: they turn on daily jobs. Gestione recensioni does both: it replies to comments in the chat and sends review requests.
For name days and holidays see Promotional code rules: messages for general holidays only go to clients who have consented to commercial communications.
How to turn on and off#
- Ticking or unticking saves immediately: there is no confirm button.
- The value applies to the whole business (all locations and all channels), not only to the location you work in, and changes for all colleagues.
- The seven switches are independent of each other.
- Only the Titolare (owner) can change them. If a Responsabile (manager) or an Operatore (operator) tries, the tick goes back as it was and a red notification «Operazione riservata al Titolare.» (Operation reserved to the Titolare.) appears.
- If saving fails for another reason the tick goes back as it was and a red notification appears with the server's message or «Impossibile aggiornare l'impostazione, riprova.» (Unable to update the setting, try again.)
What happens when a switch is off#
| Switch off | Effect |
|---|---|
| Prenotazione intelligente | The assistant no longer books, moves or cancels appointments: these requests stay in the chat for the staff, to be handled by hand |
| Previsione taglio | Doubt about the haircut no longer opens the preview: it stays an ordinary request |
| Gestione recensioni | No review request is sent after sales |
| Gestione compleanni | No discount code is created and no birthday wishes are sent |
| Gestione festività | No name-day code is created and no wishes are sent, neither name-day nor holiday ones |
| Infopoint | Requests for information stay with the staff |
| Asta prenotazioni | An occupied slot stays occupied |
The assistant's messages appear in the conversations as outgoing messages, as if the staff had written them.
Filtri#
The Filtri submenu lists the channels actually connected to the location you work in, each with a coloured tick box, in this order: Instagram, Facebook, WhatsApp Personale, WhatsApp Aziendale, TikTok, Email, Telegram, PEC. Only the connected ones appear; if none is, «Nessun canale collegato» (No channel connected) is read. To connect a channel see Linking channels.
- All the boxes start ticked.
- Unticking hides the conversations of that channel from the list; ticking it again shows them once more. While the data is arriving you see the grey waiting rows.
- A client with chats on several channels appears in a single row (The conversation list) and stays visible as long as at least one of their channels is ticked.
- The filter acts on the list only: the conversation already open stays open.
- The filter is personal and not remembered: when you reload the page all are ticked again.
- If you untick all the channels the list stays empty and «Qui visualizzerai le tue chat» (Your chats will appear here) appears.
What to do if...#
| Situation | What to do |
|---|---|
| I tick a switch and it immediately goes back | You are probably not the Titolare: the red alert says so. Ask the Titolare to change it |
| I do not see a channel among the filters | The channel is not connected to the location you work in (Linking channels) |
| The chats of a channel have disappeared from the list | Check in Filtri that the channel's box is ticked |
| No birthday wishes are sent | Check that Gestione compleanni is on and that the client record has the date of birth |