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Connectable devices

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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.

Narciso works from the browser, but some functions use devices in the shop: the barcode readers and the salon's WhatsApp number go through the Narciso Hub, while printing uses the computer's printer.

Contents
  1. Narciso Hub
    1. Connecting the Hub to a new network
    2. Hub warnings
  2. Barcode readers
    1. Modes
    2. What is needed for it to work
  3. Printing
  4. Cash register and POS terminals
  5. Related entries

Narciso Hub#

The Narciso Hub is a small device that you plug into the mains and the shop's network. It acts as a bridge between the salon's peripherals and Narciso:

  • barcode readers connect to the Hub with a USB cable, not to the computer;
  • the salon's WhatsApp number (WhatsApp Personale) goes through the Hub (see WhatsApp (Personale and Aziendale)).

The Hub is assigned to a location: you need one Hub per location. The client does not install or register it: support assigns and configures it (see Support). Support carries out the Hub's updates remotely.

Connecting the Hub to a new network#

If you change the router or the Wi-Fi password, the Hub can no longer connect. After some time without a network the Hub creates a setup Wi-Fi network by itself, called Narciso-Setup- followed by four characters. To put it back on the network:

  1. Connect your phone or computer to the Wi-Fi network «Narciso-Setup-…». The name and password are on the card left by support.
  2. The setup page opens. If it does not open by itself, type 192.168.4.1 in the browser.
  3. Choose the shop's Wi-Fi network, enter the password and press Collega (Connect).
  4. When the «Narciso-Setup-…» network disappears, the Hub is back online.

If the card is missing or the procedure does not work, contact support.

Hub warnings#

There is no page where the salon manages the Hub. On the active location the program shows these warnings:

Situation Warning
The location has no Hub «Per gestire i barcode, devi prima acquistare Narciso Hub. Contatta qui l'assistenza per maggiori info» (To manage barcodes, you must first buy Narciso Hub. Contact support here for more info). The qui (here) link opens WhatsApp with a message for support
The Hub is off or unreachable «Il Narciso Hub risulta offline. Verifica che sia acceso e connesso alla rete.» (The Narciso Hub appears to be offline. Check that it is on and connected to the network.)
No reader appears to be connected to the Hub «Il lettore barcode risulta scollegato dall'Hub. Verifica il cavo e la porta USB.» (The barcode reader appears to be disconnected from the Hub. Check the cable and the USB port.) (with two readers: «Nessun lettore barcode risulta collegato all'Hub. Verifica i cavi e le porte USB.» (No barcode reader appears to be connected to the Hub. Check the cables and the USB ports.))

With the Hub off or off the network, WhatsApp Personale and the readers are stopped.

Barcode readers#

Each location is set up for two readers, both connected to the Hub: Barcode Scrivania (desk reader) and Barcode Pistola (portable, gun-style reader). You control them from the Lettori barcode button in the sidebar, which opens a panel with one column for each reader. If the reader is connected, arrows appear to change the mode; otherwise the column shows Offline (reader assigned but unreachable) or Scollegato (Disconnected) (reader not assigned).

Modes#

Each reader has a mode, chosen from the panel:

Mode What a scan does
Magazzino (Stock) Adds the code to the stock loading and unloading window of Magazzino (see Stock in and out)
Aggiungi veloce (Quick add) Increases the stock of the product with that code by 1, in the Hub's location
Rimuovi veloce (Quick remove) Decreases the stock by 1. If the product is already at zero the stock does not go down
Cassa Adds the product to the receipt in Cassa (see Cash desk)

If the code does not match any product of the location, «Prodotto non trovato» (Product not found) appears. If the same code is linked to more than one active product of the location, the scan is rejected and changes nothing.

When a reader's mode changes, the program shows a warning such as «Pistola Barcode - Modalità attivata: Cassa» (Barcode gun - Mode activated: Cassa).

What is needed for it to work#

  • Hub on and online.
  • Reader connected to the Hub with the USB cable and assigned by support.
  • An active location selected.
  • For the Magazzino and Cassa modes, the relevant page open on the computer.

If the Hub is there but no reader is assigned, the reader window shows «Scanner non configurato – Il lettore di codici a barre non risulta configurato su questo dispositivo.» (Scanner not configured – The barcode reader does not appear to be configured on this device.).

Printing#

Narciso does not print on thermal printers connected to the Hub. Printing uses the browser's print window: any printer set up on the computer will do, or «Salva come PDF» (Save as PDF). See also Device requirements.

Cash register and POS terminals#

Connecting a physical cash register or a POS terminal is not something you do yourself: you book a meeting with a Narciso technician. Details in Cash desk links and Payments and POS.

Related entries#

Getting started