Stickers
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
A sticker is an image with a transparent background that you send in chat like a sticker. You design it in the Designer and then find it in the chat's sticker panel.
Contents
Creating a sticker#
- In the Designer, Nuovo progetto ▸ Social media ▸ Sticker (New project ▸ Social media ▸ Sticker) (512 × 512 px, platforms Telegram, Whatsapp, Instagram, Facebook). The card's tip: transparent background, a white border around the subject and a bit of margin, because the edges get cut.
- Draw. The background of the canvases is transparent. You can have up to 30 canvases: with more than one, a sticker library is created.
- Salva ▸ Crea sticker (Save ▸ Create sticker) («Trasforma la tela in uno sticker da inviare in chat.» (Turn the canvas into a sticker to send in chat.) / «Trasforma le tele in una libreria di sticker da inviare in chat.» (Turn the canvases into a library of stickers to send in chat.)).
The name is that of the project (if different from «Nuovo Progetto»); otherwise «Sticker» or «Libreria sticker» (Sticker library). Stickers are always imported into all four platforms: you do not choose. For each canvas the program creates a WebP file (trying decreasing qualities until it fits the size limit) and a PNG.
Messages: Sticker salvato. Lo trovi nelle tue chat social (Sticker saved. You will find it in your social chats); La tela è vuota: disegna qualcosa prima di creare lo sticker (The canvas is empty: draw something before creating the sticker); La tela N misura W×H px: uno sticker deve essere 512×512 px. (Canvas N measures W×H px: a sticker must be 512×512 px.); La tela N è vuota: disegna qualcosa oppure eliminala. (Canvas N is empty: draw something or delete it.); Lo sticker "X" pesa N KB anche alla qualità minima: il limite è 100 KB. Semplifica il disegno (meno sfumature e dettagli) e riprova. (The sticker "X" weighs N KB even at minimum quality: the limit is 100 KB. Simplify the drawing (fewer gradients and details) and try again.); Questo browser non sa creare file WebP: apri il Designer con Chrome, Edge o Firefox. (This browser cannot create WebP files: open the Designer with Chrome, Edge or Firefox.)
Size and weight limits#
| Format | Where | Maximum weight |
|---|---|---|
| WebP | 100 KB | |
| WebP | Telegram | 512 KB |
| PNG | Instagram and Facebook | 8 MB |
The required size is 512 × 512. Because every sticker is also imported into WhatsApp, the cap of 100 KB applies to all WebP files. Up to 100 stickers per request; the name of a library is 1 to 60 characters long.
Sending a sticker in chat#
In the writing bar (Writing and sending a message, The chat in the side menu) open Emoji e GIF (Emoji and GIFs) and the Sticker tab. You see only the stickers suitable for the open channel, in blocks of 40. One click sends immediately, with no confirmation.
- With no stickers: «Nessuno sticker per questo canale. Creali dal Designer, scegliendo il formato Sticker.» (No stickers for this channel. Create them from the Designer, choosing the Sticker format.)
- Loading error: «Impossibile caricare gli sticker. Riprova» (Unable to load the stickers. Try again)
- Sending errors, preceded by «Invio non riuscito: …» (Sending failed: …): «Lo sticker non esiste più.» (The sticker no longer exists.), «Su questo canale non si possono inviare sticker.» (You cannot send stickers on this channel.), «Lo sticker "X" non è stato importato su …: modificalo dal Designer per usarlo qui.» (The sticker "X" was not imported into …: edit it from the Designer to use it here.) Channel disconnected: «Impossibile inviare lo sticker perché l'account … risulta disconnesso» (Unable to send the sticker because the account … appears to be disconnected).
- In the MiniChat the tab is not there when you are writing to several recipients.
What the client receives#
| Channel | What arrives |
|---|---|
| WhatsApp Aziendale (WhatsApp Business) (WhatsApp (Personale and Aziendale)) | Real sticker (WebP) |
| Telegram (Telegram) | Real sticker (WebP), on its own, not in an album |
| Instagram (Instagram) and Facebook (Facebook (Messenger)) | Transparent PNG image |
| Personal WhatsApp | Real sticker if the linking device is updated; otherwise PNG image |
| TikTok, email, PEC | No sticker |
Stickers received from a contact arrive in chat as an image.
What is not there yet#
- There is no screen for deleting or editing a sticker that has already been created (the error message suggests editing it from the Designer, but the function does not exist).
- No role checks: anyone with access creates the salon's stickers.