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Instagram

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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.

This links a professional Instagram profile: direct messages and comments arrive in Narciso's chat as «Instagram» conversations and you reply from there (Comunicazioni). The same link also feeds Social Media, for publishing and statistics (Social media).

Contents
  1. No Facebook page
  2. What you need
  3. How to link it
  4. Notes
  5. Unlinking and problems
  6. Related entries

No Facebook page#

The login takes place directly with Instagram: the profile does not need to be linked to a Facebook page and the path does not go through Facebook.

What you need#

  • A professional Instagram profile. A personal profile is not accepted: switch to «professional» from the Instagram app and try again. If the profile is not professional, Narciso shows «Nessun profilo Instagram Business trovato. Assicurati che l'account sia un profilo Professionale/Business.» (No Instagram Business profile found. Make sure the account is a Professional/Business profile.) (or the refusal already appears on the Instagram site).
  • Pop-ups allowed for the Narciso site.

How to link it#

  1. Open the links window and click Instagram (Linking channels).
  2. Log in on the Instagram site and authorise (Linking with login on the provider's site).
  3. On the «Conferma il profilo Instagram» (Confirm the Instagram profile) screen a single row appears with your @username, already selected. Press Continua (Continue).
  4. «Profilo Instagram collegato con successo» (Instagram profile linked successfully) appears.

Notes#

  • If the profile is already active (for example linked from another location of the salon), Narciso does not subscribe to the notifications again and does not reload the posts: it only adds the location (Multiple locations and shared channels).
  • A profile already linked to another salon on Narciso is refused with «Questo account è già collegato a un altro account Narciso. Scollegalo da lì prima di collegarlo qui.» (This account is already linked to another Narciso account. Unlink it from there before linking it here.)
  • The name or photo of the profile cannot be changed from Narciso.
  • As with Facebook, Messaggi (Messages) and Pubblicazione (Publishing) are two separate links of the same account (Linking channels).

Unlinking and problems#

Related entries#

Connecting the channels