Cash desk links
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
The Collegamenti (Links) are the window where you set which services the Cash desk uses to take payments and make payments, and how receipts are transmitted. It opens with the chain icon at the top right of the Cassa, in Riscuoti mode and in Paga mode (not in Fedeltà). The icon's tooltip is «Configura metodo di riscossione» (Configure collection method) in Riscuoti and «Configura metodo di pagamento» (Configure payment method) in Paga.
The window is a rounded white box in the middle of the screen, with a blurred background. It closes by clicking outside the box: it has no X and does not respond to the Esc key. When it closes the Cassa immediately re-reads the status of the links. What you see depends on the mode it was opened from.
Contents
Who can connect#
All the operations that change a link (connecting, verifying or disconnecting a network, connecting or disconnecting the SumUp reader, connecting or disconnecting Stripe) are reserved to the Titolare (owner): a Responsabile (manager) or an Operatore (operator) gets an error. Seeing the status of the links and booking the consultation video call remain possible for all roles.
Riscuoti links#
At the top appear the title and, on the right, two tabs: POS and Registratore di Cassa (Cash Register). The title is «Configura metodo di riscossione» in the POS tab and «Configura comunicazione con AdE» (Configure communication with the Revenue Agency) in the other. Changing tab takes you back to the tab's starting screen.
POS tab#
A grid of six boxes: Stripe, SumUp, myPOS, Axerve, Nexi, Satispay, each with its logo. At the top right of each box there is a dot: green if connected (holding the mouse over it shows «Collegato» (Connected)), grey if not. A connected box has a recessed background; one that is not connected grows slightly when the mouse passes over it. A click opens the network's procedure.
| Network | Not connected: what opens | Connected: what opens |
|---|---|---|
| Stripe | The «Collega Stripe Connect» (Connect Stripe Connect) page (see below) | The «già collegato» (already connected) panel |
| SumUp | The video call booking window, which cannot be used for SumUp (see the note below) | The SumUp panel for the Solo reader |
| myPOS, Axerve, Nexi, Satispay | Booking the video call with an operator | The «già collegato» panel |
What «connected» means. Connecting myPOS, Axerve and Nexi verifies the credentials, but these networks do not receive the amount from the Cassa and are not used to take payments from here. To take payments from the Cassa you need SumUp with the Solo reader paired to the location or Satispay connected; Stripe is needed for the KlimaCard method and for the payment link (Messaggio method). See Taking payment.
Registratore di Cassa tab#
Two large boxes, each with the status at the top right: «Configurato» (Configured) with a green dot or «Richiede Setup» (Setup required) with a grey dot.
- Scontrino elettronico (Electronic receipt), with the labels «Ecosostenibile» (Eco-friendly) and «Rapido» (Fast). It explains that the transaction is communicated directly to the Agenzia delle Entrate (Revenue Agency) portal in real time, with no paper, no additional hardware and no manual cash register closing at the end of the day.
- Scontrino fisico (Physical receipt): requires a telematic cash register. Requirements listed: manual cash register closing, purchase of Narciso Hub and a meeting with a Narciso technician.
The activation of the electronic receipt and of the physical cash register is carried out by the Narciso team: if the box says «Richiede Setup», a click opens the booking of a video call with an operator. If it says «Configurato», a click opens the read-only «già collegato» panel, with the message «Per modificare la configurazione contatta il nostro team.» (To change the configuration contact our team.) and without the Scollega (Disconnect) button.
The «già collegato» panel#
Clicking a network that is already connected shows a screen with the logo, the green tick, the name, the text «Collegato · NOME_ACCOUNT» (Connected · ACCOUNT_NAME) or «Attualmente connesso e operativo» (Currently connected and operational) and «Data connessione: GG/MM/AAAA» (Connection date: DD/MM/YYYY). At the top left Indietro (Back) takes you back to the grid. The red Scollega button breaks the link; in case of error a red box appears with the message or «Errore durante lo scollegamento.» (Error while disconnecting.).
Disconnecting Stripe also removes the saved Stripe keys: from then on KlimaCard and the payment link do not work until it is reconnected. For these networks there is no confirmation question: a click on Scollega is final.
The SumUp Solo reader#
When SumUp is connected, a click on the box opens a dedicated panel to connect or disconnect the SumUp Solo reader of this location. At the top is the title «Collega il lettore» (Connect the reader) or «Lettore collegato» (Reader connected), and below «Account SumUp · NOME» (or «Account SumUp collegato» (SumUp account connected)).
Without a reader (title «Collega il lettore»):
- On the Solo reader open Connessioni → Wi‑Fi → API → Connect (Connections → Wi‑Fi → API → Connect).
- Type in the «Codice del lettore» (Reader code) field the code that appears (valid for 5 minutes). The field accepts 8 or 9 letters and digits; letters become capitals.
- Click Collega lettore (Connect reader) (it stays greyed out until the code is valid; Invio in the field also connects it).
With the reader connected (title «Lettore collegato») a green box says: «In Cassa, con POS SumUp, l'importo parte sul lettore e la vendita si registra solo quando il pagamento riesce.» (In the Cassa, with SumUp POS, the amount is sent to the reader and the sale is recorded only when the payment succeeds.). Then there are:
- the Scontrino dichiarato da SumUp (Receipt declared by SumUp) switch: «Attivalo solo se nel tuo account SumUp è attiva la Cassa Fiscale Online: Narciso non trasmetterà all'Agenzia delle Entrate le vendite pagate con questo lettore.» (Turn it on only if Online Fiscal Cash Register is active in your SumUp account: Narciso will not transmit to the Agenzia delle Entrate the sales paid with this reader.);
- the red Scollega lettore (Disconnect reader) button (no confirmation).
At the bottom, in both cases, the Scollega account SumUp (Disconnect SumUp account) link: the browser asks «Scollegare SumUp elimina le credenziali salvate per questa attività. Continuare?» (Disconnecting SumUp deletes the credentials saved for this business. Continue?). Errors appear in a red box with the programme's message or «Errore durante il collegamento del lettore.» (Error while connecting the reader.), «Errore durante lo scollegamento del lettore.» (Error while disconnecting the reader.), «Errore durante il salvataggio.» (Error while saving.) or «Errore durante lo scollegamento.».
Connecting Stripe#
The «Collega Stripe Connect» screen says: «Completa la procedura guidata ufficiale su Stripe per abilitare incassi e pagamenti automatici.» (Complete the official guided procedure on Stripe to enable automatic collections and payments.) and «Sarai reindirizzato alla pagina ufficiale di onboarding di Stripe per registrare o collegare il tuo salone. Al termine tornerai automaticamente qui.» (You will be redirected to Stripe's official onboarding page to register or connect your salon. When finished you will automatically come back here.). The Accedi e Collega con Stripe (Log in and Connect with Stripe) button takes you to Stripe's guided procedure (the Narciso page is left and at the end you return to the Cassa). Annulla (Cancel) goes back to the grid. Errors appear in a red box: «Errore nella risposta di Stripe.» (Error in Stripe's response.), «Impossibile avviare il collegamento con Stripe.» (Unable to start the connection with Stripe.) or the server's message.
Booking the consultation video call#
For myPOS, Axerve, Nexi, Satispay, the electronic receipt and the physical receipt, activation is done with a Narciso operator on a free video call. The «Attiva NOME con un nostro operatore» (Activate NAME with one of our operators) screen contains:
- on the left a calendar of the month (arrows to change month); the days that can be booked are light blue, the others faded and not clickable;
- on the right the times of the chosen day, with a tick on the chosen time. If there are none: «Nessun orario per questa data. Seleziona un altro giorno.» (No time for this date. Select another day.); before choosing a day: «Seleziona una data dal calendario» (Select a date from the calendar) or «Scegli un giorno» (Choose a day);
- Indietro at the top right;
- Prenota Videocall (Book Video call) at the bottom (greyed out until day and time are chosen).
The rules: you book from tomorrow up to 30 days ahead, Monday to Friday, in 30-minute slots from 10:00 to 13:00 and from 15:00 to 19:00. The operator is the same for all businesses: a time that is already taken does not appear.
After booking, the screen becomes «Videocall Confermata» (Video call Confirmed): «Hai prenotato una consulenza per attivare NOME. Riceverai il link della videocall dal nostro operatore.» (You have booked a consultation to activate NAME. You will receive the video call link from our operator.), with day and time, and three buttons: Chiudi (Close), Annulla prenotazione (Cancel booking) (frees the slot) and Salva nel calendario (Save to calendar) (opens Google Calendar with a 30-minute event). You can have only one active booking for each network.
| Message | What to do |
|---|---|
| «Orario non prenotabile» (Time cannot be booked) | The time is not among those allowed: choose another |
| «Questo orario è appena stato prenotato: scegline un altro.» (This time has just been booked: choose another.) | Choose another time |
| «Hai già una consulenza prenotata per questo POS. Annullala prima di sceglierne un'altra.» (You already have a consultation booked for this POS. Cancel it before choosing another.) | Cancel the existing booking |
| «Errore durante la prenotazione.» (Error while booking.) / «Errore durante l'annullamento.» (Error while cancelling.) | Try again |
Paga links#
With the window opened from Paga the title is «Configura metodo di pagamento» and the grid has six boxes: Stripe, Qonto, Wise Business, Revolut Business, PayPal Business, Fabrick PSD2, with the green or grey dot as above. Stripe opens the same procedure described above; the others open «Collega NOME» (Connect NAME).
The «Collega NOME» screen explains, for Fabrick, «Connetti il tuo conto bancario italiano tramite PSD2 per autorizzare bonifici automatici.» (Connect your Italian bank account through PSD2 to authorise automatic transfers.) and for the others «Configura l'integrazione per autorizzare pagamenti automatici ai fornitori.» (Set up the integration to authorise automatic payments to suppliers.). At the top is a two-way switch:
- OAuth (Consigliato) (Recommended): Accedi e Autorizza con NOME (Log in and Authorise with NAME) button;
- Chiave API / Credenziali (API key / Credentials): fields that depend on the account and the Salva e Collega (Save and Connect) button.
| Account | Fields in manual mode |
|---|---|
| Wise | Personal API Access Token; IBAN of the source account (optional) |
| PayPal | PayPal Developer Client ID; Developer Client Secret |
| Qonto and Revolut | Private API Key; Application Client ID |
| Fabrick | Fabrick Merchant ID; API Key |
The errors are «Tutti i campi sono obbligatori.» (All fields are required.) (PayPal with empty fields) and «La chiave API / Token è obbligatoria.» (The API key / Token is required.) (other accounts). Annulla goes back to the grid.
Common problems#
| Problem | What to do |
|---|---|
| A Responsabile or an Operatore cannot connect a network | The operation is reserved to the Titolare |
| The network I connected does not appear in the POS selector | Only SumUp (with reader) and Satispay take payments from the Cassa; the other networks must be used outside the programme |
| I cannot find the X to close the window | Click outside the box |
| SumUp not connected: booking gives an error | For SumUp contact support |
| The Scontrino elettronico box cannot be edited | Activation is carried out by the Narciso team: book the video call or contact support |