Infopoint
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
With Infopoint on (it is on by default) the assistant (The chat assistant) answers clients' questions about the salon and about themselves, without changing anything, except creating a loyalty card when the client asks for it. If Infopoint is off, these questions stay with the staff.
Contents
Questions it answers, even for someone who is not yet a client#
| Topic | What it can say |
|---|---|
| The business | Name, location or locations with address, phone and email, opening hours and holidays, website, Instagram, Facebook, Google page with the reviews |
| Price list | Services with price and duration, products for sale and availability, current promotions (only if valid today), rewards of the loyalty card |
| The staff | Who works, what they do, which services they are qualified for and when they are on duty on a given day and time |
Some rules:
- The data is always that of the program: prices, durations, hours and promotions are identical to how the salon has them. If a piece of data is missing, the assistant says so and gives the salon's phone number.
- If the salon has several locations and it is not clear which one the client means, it asks before giving hours or contact details.
- It says who the owner is only if it is written in the program.
- It does not explain why an operator is absent.
- When the client is undecided about what to choose, the assistant moves on to advice on services (Prenotazione intelligente).
Client questions about themselves#
To answer about their data the assistant has to know who they are: if the contact is not yet linked to a record, recognition starts (How the assistant recognises or registers a client). Then it can say:
- the points and the balance, how they were earned or spent, how many are missing for a reward, how their card works (Loyalty points, Loyalty rewards);
- whether they have given consent to data processing and when, whether they have accepted commercial communications and photo analysis;
- when they last came and which service they had;
- their upcoming appointments.
It always gives the exact number. If a piece of data is missing («non risulta» (not found) a consent, no card) it says so simply.
The loyalty card created in chat#
If the client does not have the card and asks for it (or accepts when the assistant offers it):
- it creates it straight away, free, with 0 points; the number is assigned by the program, not by the assistant;
- an explicit yes from the client in their last message is needed: a «maybe» or an old «yes» is not enough;
- if they already have the card, it tells them its number and balance.
Rewards are redeemed at the salon, with the staff (Loyalty rewards): the assistant cannot redeem them or promise that a reward is available.
What it does not do#
- It does not change points, consents or appointments (for appointments there is Prenotazione intelligente).
- It does not give data of other clients.
- It does not know rules on notice, penalties and deposits: if they are not in the program it does not make them up.
- It does not take appointments: if the client wants to book it moves to Prenotazione intelligente, if it is on.
What to do if#
| Situation | What happens | What to do |
|---|---|---|
| The assistant does not answer about opening hours | Infopoint off, location hours not entered, contact blocked | Check the switch (Comunicazioni settings) and the location's opening hours |
| It gives a wrong price | It reads the price from the price list | Correct the service in the price list |
| It cannot say who the owner is | It is not recorded in the program | No action: it gives them the salon's phone number |