How to check what the automations have done
Last updated:
Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Narciso has no «Automazioni» (Automations) page and no log of what the assistant and the automatic jobs have done. To check a result, you look where that result leaves its mark.
Where to look#
| You want to check… | Where |
|---|---|
| What the assistant wrote to a client | Comunicazioni, in the client's conversation: the assistant's messages appear as messages from the salon (Reading messages) |
| Whether a conversation is in the assistant's hands | The label in the chat header and the dot in the list (The chat assistant, Muting, banning and deleting a conversation) |
| Chats waiting for a person | Segreteria, tasks «Rispondi in chat a Nome» (Reply in chat to Name) (Secretariat) |
| Appointments taken by the assistant | Calendario, status In attesa (Pending), with no workstation (Calendar) |
| A client created by the assistant | Rubrica, column Canale Acquisizione (Acquisition Channel) with the value «BOT_WHATSAPP» (Clients) |
| Birthday and name-day discount codes | Promozioni: «Buon Compleanno Nome» / «Buon Onomastico Nome» (Happy Birthday Name / Happy Name Day Name), «Creato da» (Created by) Automazione compleanno (Birthday automation) / Automazione onomastico (Name-day automation) (Promotions) |
| Review requests, the reminder, the receipt, the greetings | The client's chat (or the mail sent) (Automatic messages to clients) |
| Reviews received on Google | The section of the Google record (Google listing) and, in Segreteria, the reviews without a reply |
| Tax deadlines generated | Scadenzario (Payment schedule) and Segreteria (Payment schedule) |
| The haircut preview | The client's chat (message and video): no dedicated page (Haircut preview (the mirror)) |
What cannot be seen anywhere#
- The assistant's internal notices («AI non disponibile» (AI not available), «Nuova previsione taglio completata» (New haircut preview completed), «Previsione taglio in pausa» (Haircut preview paused)…) cannot be consulted. The only one that comes to light is the reason for a handover to a person, shown in the «Dettagli» (Details) bubble of the task in Segreteria (The chat assistant). The symptom of a fault in the artificial intelligence service is the message «I nostri sistemi sono temporaneamente occupati. Ti ricontatteremo a breve.» (Our systems are temporarily busy. We will get back to you shortly.) in the client's chat.
- Reports to the owner about an unhappy client (Review management) have no screen; they can only be seen, for the most serious ones, through the chat in «Serve un operatore» (Operator needed).
- The status of automatic messages (to be sent, forwarded, skipped, failed) is not visible: all that counts is the message that appeared (or not) in the chat.
- Waiting lists for services with no slot.
- How many haircut analyses have been done and how many are left for the day.
When something does not start#
Every entry in the chapter has a «Cosa fare se» (What to do if) section. The most frequent cases:
| Symptom | Entry |
|---|---|
| The assistant does not reply | The chat assistant |
| It does not offer free days | Prenotazione intelligente |
| It does not recognise a client, the code does not arrive | How the assistant recognises or registers a client |
| No review request | Review management |
| Birthday, name day or holidays not sent | Birthday, name-day and holiday greetings |
| Reminder or receipt not arrived | Automatic messages to clients |
| The haircut feature does not start | Haircut preview (the mirror) |
If the problem continues, tell support which feature is not working and at what time (Support).