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Facebook (Messenger)

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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.

This links a Facebook page: the messages that clients send to the page on Messenger arrive in Narciso's chat as «Facebook» conversations and you reply from there (Comunicazioni). The same link also feeds the Social Media page, for posts and statistics (Social media).

Contents
  1. What you need
  2. How to link it
  3. What is saved
  4. If the page is already linked
  5. Linking again
  6. Unlinking and problems
  7. Related entries

What you need#

  1. A Facebook page whose messages you manage.
  2. A Facebook account with access to that page.
  3. Pop-ups allowed for the Narciso site.

How to link it#

  1. Open the links window (Linking channels) and click Facebook (or tick «Facebook» in the Collegamenti menu of the chat column).
  2. Follow the guided path: login and permissions on the Facebook site, return, «Recupero account…» (Retrieving account…) (Linking with login on the provider's site).
  3. On the «Scegli la pagina Facebook» (Choose the Facebook page) screen select the page and press Continua (Continue).
  4. «Pagina Facebook collegata con successo» (Facebook page linked successfully) appears and the window closes.

What is saved#

The name and photo of the page (the photo is copied into Narciso's archive), the page identifier and its access key, which is kept encrypted, together with the location it is linked to.

If the page is already linked#

  • From another location of the same salon: the location is simply added (Multiple locations and shared channels).
  • By another salon on Narciso: it is refused with «Questo account è già collegato a un altro account Narciso. Scollegalo da lì prima di collegarlo qui.» (This account is already linked to another Narciso account. Unlink it from there before linking it here.)

Linking again#

Ricollega (Link again) repeats the authorisation and updates the link. It is needed, for example, after Facebook has changed the permissions required: pages linked before the statistics permission was added have to be linked again so that the statistics can be seen. If in the final choice you select another page, the first one is not replaced: the new one is linked as well (Linking channels).

Unlinking and problems#

Related entries#

Connecting the channels