Discount code uses
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
The Utilizzi (Uses) column of the Promotions table says how many times a code has been used in a recorded sale. If the promotion has a limit, the maximum also appears: «3 / 10» means three uses out of ten possible; without a limit only the number appears.
Contents
When the counter goes up#
The counter goes up by one when a sale with that code is recorded:
- Payment in the Cassa (cash desk) in Riscuoti (Collect payment) mode, with any payment method. With payments that start from a link or from a terminal, the code is marked as used when the payment is completed.
- One sale at a time: if the same receipt has several items, the use is still one.
The counter does not go up when:
- you write or verify a code in the Cassa but do not take the payment;
- a promotion is imported or created;
- the code is shown or copied from the table.
Narciso does not record any use «by itself»: if the counter goes up, there is a sale that used that code.
When the counter goes down#
If a sale that had used the code is cancelled, the use it had consumed becomes available again and the counter goes down by one. A code with a limit therefore does not stay «used up» because of a sale that no longer exists.
The maximum limit#
- It is set in the Limiti e Validità (Limits and validity) step of the guided procedure and can be changed or removed when editing (Promotions).
- When the uses equal the maximum, the code is used up: the Cassa answers «Questo codice ha raggiunto il limite massimo di utilizzi» (This code has reached the maximum uses limit).
- The limit is also checked at the moment the sale is recorded: the counter never exceeds the maximum, not even with two simultaneous sales (Promotional code rules).
- The automatic birthday and name-day codes also have a limit of one use per client; it is checked only after the sale is recorded (same entry).
Where you can see which sale the discount belongs to#
The counter says how many times, not who. For an individual client, the Sconto/Promo (Discount/Promo) column of the Transaction history (transaction history) shows the discount of the linked sale, with the promotion or code used.
What to do if...#
| Situation | What to do |
|---|---|
| The number is «10 / 10» and I want to allow more uses | Select the row, Modifica (Edit), and in step 3 raise or remove the Limite utilizzi massimi (Maximum uses limit) |
| The client says they used the code but the counter did not go up | The sale may not have been recorded, or the Cassa showed «Vendita registrata, ma il codice sconto … non è stato segnato come usato» (Sale recorded, but the discount code … was not marked as used). Check the sale in the Transaction history |
| I want to reset the counter | You cannot: the number follows the sales. To start again from zero you create a new promotion |