Attachment viewer
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Clicking an attachment in a conversation (Reading messages) opens the viewer: a full-screen window with the file on the left and, on the right, the MEDIA EXPLORER column with all the conversation's attachments.
It opens with a click on a photo, a video, a PDF, a Word document, a PowerPoint presentation or a spreadsheet. Voice messages are listened to directly in the conversation, without opening anything. Attachments that have not passed the antivirus check do not open and do not appear in the viewer (Reading messages).
Contents
What the window looks like#
On the left (about 55%)
- At the top, the file name (in full when you hover the mouse over it) and below it the size (in KB or MB), or the number of pages, or the type («Immagine» (Image), «Documento PDF» (PDF document), «Foglio di calcolo» (Spreadsheet)...).
- To the right of the bar, the buttons, described in the table below.
- Below, the content.
On the right (about 45%) the MEDIA EXPLORER column: at the top the contact's name and their channel (the channel is written the way the program knows it, for example «whatsapp_personale»), a summary line such as «3 Foto | 1 Video | 2 Documenti» (3 Photos | 1 Video | 2 Documents) and, below, the thumbnail grid, three per row.
It closes with the × at the top right, with Esc or with a click outside the window.
The buttons at the top#
| Button (hint) | What it does |
|---|---|
| Zoom | Opens the − and + controls with the percentage: from 100% to 300% for photos, from 50% to 300% for documents, in steps of 25% |
| Stampa (Print) | Appears only for what can be printed: photos (not GIFs), PDFs, Office documents, spreadsheets and text files. For a photo it opens the browser's print dialogue; for the others it opens the file in a new tab, from which you print |
| Scarica (Download) | Saves the file on the computer with its original name. For a converted document it downloads the original, not the converted pages |
| Apri Originale (Open original) | Opens the original file in a new browser tab |
| Chiedi all'AI (Ask the AI) | Appears only for documents (PDF, Word, PowerPoint, spreadsheets): opens the chat with the assistant (Asking the AI about a document) |
If the download fails no alert appears: the file simply does not start, and you try again or use Apri Originale.
Moving between attachments#
The viewer contains all the attachments of the conversation you are looking at, in order of arrival, and starts from the one you clicked. You move with:
- the keyboard's left and right arrows (they do not work while you are typing in the chat with the assistant);
- a click on a thumbnail: the active one has a light blue border. Each thumbnail shows the date at the top right and a label with the extension (PDF, JPG, XLSX...) coloured by type.
What you see, by file type#
| Type | How it is presented |
|---|---|
| Photos and GIFs | It is enlarged with the mouse wheel (from 100% to 300%) and, once enlarged, it is dragged with the mouse to move it; it never goes beyond the edges of the image |
| Video | Player with the browser's controls (play, volume, full screen) |
| Audio (audio files, not voice messages) | Icon with the file name and a player |
| PDF, Word, PowerPoint | The document is converted into pages: you scroll vertically; pages are drawn three at a time and more arrive as you get close to the bottom. Ctrl + wheel to zoom (50%–300%), Alt + wheel to scroll sideways. Presentations have a dark background |
| Spreadsheets (Excel, CSV) | Table on screen, with the sheet's tabs |
| Other files (archives, texts...) | The Apri Documento (Open document) button, which opens the file in a new tab |
Document still being converted#
A PDF or Office document that has just arrived is prepared by the program before it can be browsed. In the meantime, in place of the document a loading indicator appears with one of these messages:
- «Elaborate: 3/12» (Processed: 3/12): the pages already ready out of the total;
- «Conversione del documento in corso…» (Converting the document…);
- «Il file è in fase di conversione grafica sul server. L'operazione potrebbe richiedere alcuni secondi.» (The file is being graphically converted on the server. The operation may take a few seconds.).
The window updates by itself when the document is ready. If the conversion fails, «Errore durante l'elaborazione» (Error during processing) appears with the Scarica il file originale (Download the original file) link, and the thumbnail in the grid becomes a broken-attachment box: the original file can still be downloaded.
What to do if...#
| Situation | What to do |
|---|---|
| The PDF does not open and the indicator keeps spinning | Wait a few seconds: it is being converted. If it stays like that for a long time, use Apri Originale |
| «Errore durante l'elaborazione» | The file could not be converted: use Scarica il file originale |
| An attachment does not appear among the thumbnails | It is not yet loaded in the conversation, or it has not passed the antivirus check |
| There is no print | The file type cannot be printed (videos, GIFs, audio, archives): download it |
| I cannot find «Chiedi all'AI» | It appears only for documents, not for photos, videos and audio |
| The photo does not move | It moves only if it is enlarged: take the zoom beyond 100% |