After registration
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Once the Business registration is finished, each person on the staff logs in with the nickname and password created in step 3 (see Adding staff during registration).
Contents
First login#
- On the login page choose Accedi alla tua attività (Log in to your business) (see Login page).
- Type the nickname and password. The nickname can be typed with or without the initial at sign; the email address cannot be used.
- If the user's phone number is not yet verified, after the password the program asks you to confirm it with an SMS code (see Phone verification by SMS).
- If the VAT regime has not been given for the business, the tax configuration screen appears (see Tax configuration).
- Logging in takes you to the calendar.
If the set-up is interrupted#
| Situation | What happens |
|---|---|
| The page is reloaded or the tab closed before AVANTI (Next) at step 1 | Everything that had been typed is lost. The invite code remains usable |
| The page is reloaded after AVANTI at step 1 or 2 | The data of steps 1 and 2 stays in the system. You start again from step 1 with an empty form: by re-entering the same VAT number the program recovers the name, the contacts of location 1, social media, VAT regime, logo, palette and fonts and shows «Dati recuperati dalla tua sessione di onboarding precedente.» (Data recovered from your previous onboarding session.) |
| What is not recovered | The additional locations, the staff cards (passwords included) and the photos: they must be entered again |
| You start again with the same code but with a different VAT number | «Questo codice invito è associato ad un altro tenant.» (This invite code is linked to another tenant.) |
| The registration has already been completed | The code can no longer be used: log in with the credentials created |
What can be changed afterwards#
The staff cards and the locations are normal records, which can be edited in the management program (see Staff and Locations map and active location). To correct the VAT regime or other registration data, for example a flat-rate regime set by mistake, contact support (see Support).
Common problems#
| Problem | What to do |
|---|---|
| Nobody can log in after registration | Probably no member had access to the management program enabled with a nickname and password: contact support |
| The credentials PDF was not downloaded | The passwords can no longer be recovered from that screen: ask support for a reset |
| «dispositivo non supportato» (device not supported) or «ruota il dispositivo» (rotate the device) appears | You need a large screen in landscape (see Device requirements) |
| Printing or the PDF does not open | Allow print windows and pop-ups for the site and try again with Scarica registro accessi (Download access register) |