Linking with login on the provider's site
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Translated from the Italian guide. Narciso itself is in Italian, so the names of buttons, menus and fields are shown exactly as they appear on screen, with a translation in brackets where it helps.
Facebook, Instagram, WhatsApp Aziendale and TikTok are linked with an «official» login on the provider's site (Meta, Instagram or TikTok): you never type the password into Narciso. The screens are the same for all four; only the titles, colours and texts change. Only the Titolare (owner) can do it (Linking channels).
Contents
Before you start#
- Allow pop-ups for the Narciso site: the provider's page opens in a separate window (about 680 × 760 points, with the address bar visible).
- Have the right account for that provider ready: it asks you to log in, if you are not already, and to authorise Narciso.
- Have the page, profile or number you want to link ready.
The steps#
- Click the card of the channel (or «Ricollega» (Link again)). In Narciso, «Collega [channel]» (Link [channel]) appears with a spinning circle, the text «Continua sulla pagina ufficiale di [Meta / Instagram / TikTok]» (Continue on the official page of [Meta / Instagram / TikTok]) and «Completa l'accesso nella finestra … appena aperta. Questa schermata si aggiornerà automaticamente.» (Complete the login in the window … that has just opened. This screen will update automatically.)
- In the provider's window, log in and grant the permissions. The screens belong to the provider and may change without notice.
- The return. When the login is finished, the window briefly shows a blank Narciso page and closes by itself. If it cannot close, «Collegamento completato — Puoi chiudere questa finestra e tornare all'app.» (Link completed — You can close this window and go back to the app.) appears.
- «Recupero account…» (Retrieving account…): for a few seconds Narciso reads the list of pages, the profile or the numbers from the provider. No access key passes through your browser: the browser receives only the names to display.
- The choice. Each row has a photo (or a circle with the initial), a name, a subtitle and a selection circle. If there is only one entry, it is already selected.
- Continua (Continue). The button stays off until you select a row; Annulla (Cancel) goes back. «Salvataggio collegamento…» (Saving link…) appears, then the window closes and the green success notice appears at the top.
What you authorise#
| Channel | What it asks the provider for |
|---|---|
| See the pages, read content and interactions, manage the page settings to receive messages, send and receive messages, publish posts, manage comments and interactions, manage the business account, read the statistics | |
| Basic profile information, publish content, manage comments, read the statistics, manage direct messages | |
| WhatsApp Aziendale | Manage the WhatsApp Business account, send and receive messages, manage the business account |
| TikTok | Basic profile information, publish videos |
If a permission is refused or removed, the link may fail or work only partly (without the permission on messages, for example, chats do not arrive).
What you choose#
| Channel | Title | What appears |
|---|---|---|
| Scegli la pagina Facebook (Choose the Facebook page) | The pages you manage: name and category | |
| Conferma il profilo Instagram (Confirm the Instagram profile) | A single row: your @username | |
| WhatsApp Aziendale | Scegli il numero WhatsApp (Choose the WhatsApp number) | The numbers of the WhatsApp Business account: verified name and number |
| TikTok | Conferma l'account TikTok (Confirm the TikTok account) | A single row: your @name |
You link one entry at a time. To link two Facebook pages (for example one for each location), repeat the procedure (Multiple locations and shared channels).
The success notices#
| Channel | Green notice |
|---|---|
| «Pagina Facebook collegata con successo» (Facebook page linked successfully) | |
| «Profilo Instagram collegato con successo» (Instagram profile linked successfully) | |
| WhatsApp Aziendale | «Numero WhatsApp Business collegato con successo» (WhatsApp Business number linked successfully) |
| TikTok | «Account TikTok collegato con successo» (TikTok account linked successfully) |
Time limit#
The link must be completed within 10 minutes of opening the provider's window. After that, «State scaduto (>10 min)» (State expired (>10 min)) appears (on returning from the provider) or «Sessione di collegamento scaduta, riprova» (Link session expired, try again) (if you lingered on the choice): you start again from the grid.
If something goes wrong#
An error icon with a sentence appears in place of the circle. The buttons are Annulla and the ✕ at the top right, which take you back to the grid: to try again, click the card again.
| Message | When | What to do |
|---|---|---|
| «Il browser ha bloccato la finestra di [Meta / Instagram / TikTok]. Consenti i popup e riprova.» (The browser blocked the [Meta / Instagram / TikTok] window. Allow pop-ups and try again.) | The browser prevented it from opening | Allow pop-ups for the site and try again |
| «La finestra di [Meta / Instagram / TikTok] è stata chiusa prima di completare il collegamento.» (The [Meta / Instagram / TikTok] window was closed before the link was completed.) | The provider's window was closed before the end (it can also appear if it closed by itself without handing over the result) | Try again |
| «Collegamento annullato su [Meta / …].» (Link cancelled on [Meta / …].) or a sentence from the provider, often in English | Authorisation refused or provider error | Try again, granting the permissions |
| «Errore durante l'avvio del collegamento [canale].» (Error while starting the [channel] link.) | Narciso could not prepare the provider's address | Try again; if it happens again, contact support (Support) |
| «Errore scambio code-token», «Errore recupero pagine», «Errore recupero profilo TikTok», «State OAuth non valido» (Token exchange error, Error retrieving pages, Error retrieving TikTok profile, Invalid OAuth state) | The provider did not accept the authorisation or did not return the data | Start again from the beginning |
| «Errore durante il recupero degli account.» (Error while retrieving the accounts.) | Narciso could not read the pages or numbers | Try again |
| «Nessuna pagina Facebook trovata su questo account.» (No Facebook page found on this account.) | The account does not manage any pages, or no page was selected in the Meta window | Try again, selecting the page |
| «Nessun numero WhatsApp Business trovato. Configura un account WhatsApp Business su Meta e riprova.» (No WhatsApp Business number found. Set up a WhatsApp Business account on Meta and try again.) | No number in the Meta account | Set up a number on Meta and try again |
| «Nessun profilo Instagram Business trovato. Assicurati che l'account sia un profilo Professionale/Business.» (No Instagram Business profile found. Make sure the account is a Professional/Business profile.) | The profile is not professional | Switch the profile to professional from the Instagram app (Instagram) |
| «Nessun account TikTok trovato.» (No TikTok account found.) | TikTok did not return an account | Try again |
| «Questo account è già collegato a un altro account Narciso. Scollegalo da lì prima di collegarlo qui.» (This account is already linked to another Narciso account. Unlink it from there before linking it here.) | The page, profile, number or TikTok account is already linked to another salon on Narciso (it is not an error if it is already linked to another location of your salon) | Unlink it from the other account, then try again |
| «Questo numero è riservato alla piattaforma e non può essere collegato.» (This number is reserved for the platform and cannot be linked.) | (WhatsApp Aziendale) It is the number Narciso uses to verify users | Choose another number |
| «Impossibile attivare la ricezione dei messaggi: …» (Unable to activate message reception: …) | (WhatsApp Aziendale) Meta did not activate message forwarding, or the network towards Meta did not respond | Try again and check the WhatsApp Business account on Meta |
| «Errore durante il salvataggio del collegamento.» (Error while saving the link.) | Unexpected error | Try again |
| «Operazione riservata al Titolare.» (Operation reserved for the Titolare.) | You are not the Titolare | The Titolare does it |
After saving#
- Facebook: Narciso subscribes to the page's notifications, to receive messages, and loads the posts of the last 12 months in the background. If the subscription to the notifications fails, no error appears: messages might not arrive (Common problems with channels).
- Instagram: subscription to the profile's notifications for messages and comments, and background loading of the posts of the last 12 months.
- WhatsApp Aziendale: Narciso subscribes your account to the notifications before saving; if Meta refuses, nothing is saved.
- If the same account is already linked by another location of your salon, nothing is redone with the provider: only the location is added (Multiple locations and shared channels).