Documentation
Chapters of the guide

Connecting the channels

WhatsApp, Instagram, Facebook, Telegram, email and certified email (PEC): how to connect them and what to do if they drop.

  • Linking channelsHow to link WhatsApp, Instagram, Facebook, Telegram, email and PEC to Narciso: who can do it, the four ways to open the «Connetti i tuoi canali» window, the meaning of the cards and dots, and what happens after linking.
  • Linking with login on the provider's siteThe steps common to Facebook, Instagram, WhatsApp Aziendale and TikTok: the provider's window, choosing the page or number, the time limit (10 minutes), the error messages and what to do.
  • Facebook (Messenger)How to link a Facebook page to receive and reply to Messenger messages inside Narciso: what you need, the steps, what is saved and what to do if the page is already linked elsewhere.
  • InstagramHow to link a professional Instagram profile to receive direct messages and comments inside Narciso, without needing a Facebook page: requirements, steps and notes.
  • WhatsApp (Personale and Aziendale)The two types of WhatsApp in Narciso, how to choose between Personale (your usual number, through Narciso Hub and QR) and Aziendale (official Meta number), the linking steps, the checks, the error messages and what to do if the number unlinks.
  • TelegramHow to link your personal Telegram account to receive and reply to private chats inside Narciso: number, code, two-step verification password, timing, errors and how to unlink.
  • EmailHow to link a mailbox to receive emails in Narciso's chat and reply from there: what you need, the steps, filling in the settings, the test, the error messages, the providers that cannot currently be linked (Gmail, Outlook, Yahoo) and what happens after linking.
  • PEC (certified email)How to link a PEC mailbox to receive and send certified mail from Narciso's chat: the differences from ordinary mail, the recognised providers, the test and the warnings.
  • TikTok (linking)How to link a TikTok account to publish videos from Narciso: TikTok is not a chat channel and is linked only from the Social Media page.
  • Unlinking a channelWhat really happens when you unlink a channel: the confirmation, what is deleted (contacts, messages, attachments, posts) and what stays, the case of several locations, and the differences for Instagram, Facebook and Telegram.
  • Multiple locations and shared channelsHow a channel (page, profile, number, mailbox) is linked to one or more locations, how Narciso recognises the same account, what each location sees, and the particulars of WhatsApp Personale with several Hubs.
  • When a link breaks on its ownWhy a channel can stop working without anyone unlinking it (password change, permissions revoked, expired keys), how to notice (amber dot, grey card, task in Segreteria) and how to link it again.
  • What Narciso stores about channels and how it protects itWhat data Narciso keeps for each linked channel (name, photo, access keys, password), how it is protected (encryption) and what checks it makes at linking.
  • Common problems with channelsThe most common situations when linking or using the channels (WhatsApp, Instagram, Facebook, Telegram, email, PEC), with the likely cause, what to do, and the entry that explains each case.