Documentation
Chapters of the guide

Getting started

What Narciso is, what you need to use it, how to learn it and who to ask for help.

  • What Narciso isNarciso is the Italian cloud management system for barbershops, hair salons and beauty centres: what it does, how it is used from the browser alone, what it costs, who runs it, and how to recognise sites and names that have nothing to do with it.
  • Getting startedThe steps to get going with Narciso, in the recommended order: invite code, registering the business, first login, salon data, cash desk and channels, first appointment and first payment, with a pointer to the entry that explains each step.
  • Device requirementsWhat you need to use Narciso: a computer or tablet with a screen of at least 13 inches in landscape, an up-to-date browser with cookies enabled, and a stable connection.
  • Opening NarcisoWhat happens every time you open Narciso: the initial checks, device recognition and the screens you may come across.
  • Internet connectionNarciso always needs the network and has no offline mode: what happens when the connection drops and which addresses not to block on the shop's network.
  • Connectable devicesNarciso Hub, barcode readers and printing: what can be connected to the management program, how it works and what the on-screen warnings mean.
  • File formats and sizesAccepted formats and maximum size of files for photos, documents, chat attachments, the Social library, Designer and Google profile photos.
  • Workstation securityPractical advice for protecting the salon's data on the computer or tablet from which Narciso is used.
  • Alerts and soundsHow Narciso alerts the user: pop-up messages, the dot for unread messages, the payment sound and the shop radio. No browser notifications.
  • External servicesThe Narciso functions that rely on third-party services (Meta, TikTok, Pinterest, Google, Stripe, Agenzia delle Entrate and others) and what to do when one does not respond.
  • Program updatesNarciso updates itself on the server: there is nothing to install. What happens during an update and what to do if something behaves strangely afterwards.
  • SupportHow to ask for help or report a problem: the Aiuto button, quick report, contacting support, WhatsApp and email.